eHealth Status RSS feed

Incident IO100|Solved

Fri, 13 Mar 2026 15:50:02 +0100

Due to a release at IO100 there were some issues receiving answers when calling the CHIV service for pharmacists.

This issue has been solved in the meantime by a config change.

Issues with the eHealth RNConsult services|Solved

Tue, 10 Mar 2026 15:46:10 +0100

There are currently issues impacting the RNConsult services.

Our teams are working on a solution.

UPDATE 15:40

Globally solved from 14:55, completely since 15:38

Incident IO300|Solved

Tue, 10 Mar 2026 12:14:40 +0100

Our teams are investigating an incident on most IO3 services, teams are working to restore the situation as soon as possible

Errors MyCarenet|Solved

Sat, 07 Mar 2026 14:42:55 +0100

We have an issue on our MyCarenet platform impacting 100% of services DMG, CHIV, AA, GINS and possible smaller impact on depending services like MDA (2%).

The service has been restored.

Errors on Tarif service|Solved

Wed, 04 Mar 2026 11:22:54 +0100

We saw during a period of 10 minutes errors on the Tarif service.

RCAM service down|Solved

Tue, 24 Feb 2026 22:32:43 +0100

RCAM service is completely down. Investigation is ongoing. We are trying to restore the service as soon as possible.

High Inbound duration since 7h50 - ICN - WCN|Solved

Mon, 23 Feb 2026 10:34:43 +0100

Since 7h50 we see errors on our ICN, WCN services.

Investigation of rootcause is ongoing

Disturbances with the Pseudonymization service|Solved

Wed, 11 Feb 2026 14:52:31 +0100

We are currently having issues with the Pseudonymization service.

Our teams are investigating the issue.

Technical problems with interruptions|Solved

Wed, 11 Feb 2026 12:01:15 +0100

We are currently experiencing technical issues in the Vitalink FHIR production environment.

Delays in creation of eHealth certificates|Solved

Wed, 04 Feb 2026 08:48:55 +0100

There are currently delays in the creation of eHealth certificates.

Users may receive errors when creating or renewing their eHealth certificate.

the error only occur if the second (completion) or third step (activation of the encryption) is tried less than 5 minutes after the previous step
if the user waits 5 minutes, there should be no error

This issue is currently in investigation with our partner.

IO200 & 500 Incident|Solved

Mon, 02 Feb 2026 17:12:52 +0100

Our teams investigated an incident ongoing on Tarification, in the meantime this was resolved and the service is restored

IO200, 400 & 500 Incident|Solved

Sun, 01 Feb 2026 13:12:37 +0100

Update 12:50 : Tarification is now up and running without errors as well, no other impact is noticed at the moment, teams will keep monitoring the situation

Update 11:23 : The majority if the impact has been resolved, some isssue reside on Tarification, our teams continue the investigations

Teams are currently investigating a major incident for members of IO's 200, 400 & 500

Issues with Data Attribute Service and TRIO|Solved

Tue, 27 Jan 2026 11:15:23 +0100

There are currently issues with Data Attribute Service (DAAS) and TRIO. Our partner is working on a solution.

Incident IO600|Solved

Fri, 23 Jan 2026 09:48:01 +0100

Nous avons un incident en cours en production

Issues with Mult-eMediatt and Data Attribute Service|Solved

Fri, 23 Jan 2026 09:33:03 +0100

There are currently issues with Data Attribute Service. Our teams are working on a solution.

Incident IO100|Solved

Thu, 22 Jan 2026 16:29:18 +0100

High response times due to issue on one of our B2B servers

Incident IO300|Solved

Tue, 20 Jan 2026 12:07:35 +0100

Our teams are investigating an incident on all IO3 services

Incident IO300|Solved

Thu, 15 Jan 2026 14:09:38 +0100

12:15 : Impact is back, investigations are ongoing, teams are working to solve this as soon as possible

11:52 : The incident seems to be resolved, we will keep investigating this issue

Our teams are investigating an incident on all IO3 services

Disturbances impacting the 1733 service|Solved

Tue, 13 Jan 2026 22:30:18 +0100

There have been issues impacting the guard posts users for the Terminal 1733 service.

Impact mainly on the sending of the XML.

Incident IO300|Solved

Tue, 13 Jan 2026 16:32:55 +0100

Update 16h : The impact has mainly been mitigated, investigations are still ongoing

Our teams are investigating an incident on multiple fluxes, we aplogogize for any issues

Issues with DICS and ChapterIV Consultation services|Solved

Tue, 13 Jan 2026 08:51:24 +0100

The DICS and ChapterIV Consultation services are currently unavailable.

Our teams are working on a solution.

IO 600 incident|Solved

Mon, 12 Jan 2026 15:03:50 +0100

IO600 is experience issues at the moment, our teams are working to resolve this as soon as possible

Issues impacting the Data Attribute Service|Solved

Tue, 06 Jan 2026 17:56:50 +0100

There have been issues impacting the use of the Data Attribute Service.

Instabilities with the Timestamping service impacting Recip-e|Solved

Tue, 30 Dec 2025 08:56:37 +0100

There have been instabilities with the Timestamping service, impacting the following services:

Recip-e Prescriber
Recip-e Executor
ChapterIV
eAttest
eAgreement
DPP-TIP
GFD-DPP

IO400 Send to IM exception|Solved

Fri, 26 Dec 2025 20:29:15 +0100

Send to IM exceptions on tarification.

Errors on ICN & WCN|Solved

Wed, 24 Dec 2025 19:12:41 +0100

Incident has been resolved. Services are again stable.
WCN and ICN services again impacted.
High % of errors.
RCA ongoing, impact not resolved after DR switch

Errors on ICN & WCN|Solved

Wed, 24 Dec 2025 14:42:42 +0100

We saw some disturbances on ICN and WCN services today, three peaks, at 10h15, 11h50 and 14h. The issue has been mitigated in the meantime. RCA is still ongoing.

Disturbances impacting the domain fgov.be|Solved

Thu, 18 Dec 2025 16:11:01 +0100

There have been disturbances impacting different services from the fgov.be domain, including eHealth and healthcare services.

Our partner is investigating the issue.

Update 16:00

Issues are highly limited but we expect a formal confirmation of resolution.

Update 18:45

Most issues should be solved.

Nevertheless, the rootcause being related to a caching error, there may remain disturbances on users of some fgov.be services.

Update 09:55

Users still having issues are adviced to clear their cache so the issue doesn't remained registered.

In case of users still having issue, it is adviced to clear the DNS caching. This can occur by following these steps:

1. Search for cmd in the Start Menu, right-click Command Prompt, and select Run as administrator.
2. Type ipconfig /flushdns and press Enter.
3. You'll see a confirmation: "Successfully flushed the DNS Resolver Cache".

Issues at IO100|Solved

Mon, 15 Dec 2025 12:23:07 +0100

IO100 is experience issues at the moment for multiple services

Tarification IO5, 2, 4|Solved

Mon, 15 Dec 2025 11:02:00 +0100

Tarification at IO500 impacted with errors.

Errors on MCN, WCN, ICN|Solved

Mon, 15 Dec 2025 10:47:54 +0100

We see higher error rates for different services on WCN, ICN and MCN (DMG, AA, GINS, CHIV)

Failures on MDA Async possible|Solved

Fri, 12 Dec 2025 16:14:16 +0100

Since a few days we see failed MDA Async messages on WCN, ICN, VSB and MCN
The investigation on the rootcause is ongoing and has the highest priority.

This error was due to a bug in the configuration of the regional platforms. This has been solved in the meantime.

Problems in GP softwares when retrieving the list of documents using RSB as hub|Solved

Thu, 11 Dec 2025 16:47:58 +0100

After RSB's eHealth hub certificate renewal (09/12/2025) we were alerted that General Practitioner's softwares are having problems to retrieve the list of documents when RSB is configured as its default hub. This may be linked to an error in interhub requests coming from RSB.

A ticket has been opened in eHealth's helpdesk and its currently under investigation.

Issues with the ItsMe service|Solved

Wed, 10 Dec 2025 11:14:21 +0100

There are currently issues impacting the ItsMe service.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

Disturbances with the Recip-e services|Solved

Mon, 08 Dec 2025 12:30:06 +0100

Between 12:07 and 12:22, there were disturbances impacting the Recip-e services (Prescriber, Executor and Patient).

Issue was solved from 12:22.

Issues creating and sending certificates of incapacity for work via Mult-eMediatt|Solved

Wed, 10 Dec 2025 16:49:41 +0100

General practitioners using CareConnect or HealthOne cannot create or send certificates of incapacity of work. There will be an intervention on Tuesday 09/12, which should resolve the issue following the traffic switches planned on Wednesday 10/12 between 12:00 and 16:30.

End users can temporarily fall back on the paper version.

Instability on CIN platforms|Solved

Fri, 28 Nov 2025 20:06:08 +0100

We see instability on all our platforms.
MyCarenet, WalCarenet, IrisCarenet for different services. The impact fluctuates, it is limited at a few minutes at a time and impact different services differently.

The rootcause has been found and solved. All services have been stabelized.

CoZo Issues|Solved

Wed, 26 Nov 2025 12:16:41 +0100

Due to internal issues the CoZo Services were not fully available.

Impact on multiple fluxes|Solved

Tue, 25 Nov 2025 11:47:13 +0100

Update 10:30 : Impact seems to be resolved since 10:20 following a switch, our teams will keep monitoring the services

Update 10:00 : Impact on CHIV seems to be resolved in the meantime, our teams continue investigating

We are currently having issues on multiple fluxes our technical teams are working to fix this as soon as possible, we apologize for any inconveniences

Disturbances impacting the Recip-e services|Solved

Mon, 24 Nov 2025 13:24:41 +0100

Since 10:00, an increase in timeouts and delays have been noticed on the Recip-e Prescriber and Executor services.

Our teams are investiging the issues.

Errors on Memberdata|Solved

Mon, 24 Nov 2025 10:56:45 +0100

We are currently having issues on Memberdata our technical teams are working to fix this as soon as possible, we apologize for any inconveniences

Disturbances for multiple services using IdentifyPerson|Solved

Fri, 21 Nov 2025 22:26:34 +0100

There are currently disturbances impacting eHealth services.

IO 100 incident|Solved

Mon, 24 Nov 2025 10:55:05 +0100

Load issues after DC shutdown

Unstable services - MyCarenet, WalCarenet, IrisCarenet|Solved

Fri, 21 Nov 2025 17:43:05 +0100

Stability has been restored to the platform. Impact was limited to a few minutes at a time.

We still see that services are not stable.
Further investigation and mitigation is ongoing to get the services stable again.

Issues on eHealth and healthcare services|Solved

Fri, 21 Nov 2025 15:47:54 +0100

Following the incident on the MyCareNet services, there are currently issues impacting several eHealth and healthcare services.

Our partners are working to solve the incident as soon as possible.

Errors on services - MyCarenet, WalCarenet, IrisCarenet|Solved

Fri, 21 Nov 2025 15:59:28 +0100

Update:

Issue has been resolved.

The entire platform at CGK is down.

Investigation ongoing.

IO 600 incident|Solved

Thu, 20 Nov 2025 14:00:31 +0100

We are currently experiencing server issues affecting some of our services. Certain services are temporarily unavailable. Our technical team is working urgently to resolve this matter. We apologize for any inconvenience.

IO 600 incident|Solved

Mon, 17 Nov 2025 14:34:17 +0100

One of internal DB blocked after backup

IO500 Incident|Solved

Mon, 17 Nov 2025 14:45:35 +0100

solved since 11h45

Ongoing Incident @IO500
Under investigation.

IO 100 incident|Solved

Thu, 13 Nov 2025 13:59:35 +0100

Incident

MyCareNet - delays or time-outs possible|Solved

Thu, 13 Nov 2025 10:52:57 +0100

Mogelijke hinder op de MyCareNet fluxen/stromen. Dit kan gaan van trager reageren en antwoorden tot falen ervan.

Perturbations possibles sur les flux MyCareNet. Cela peut aller d'un ralentissement des réactions et des réponses à une défaillance totale.

MyCarenet platform|Solved

Wed, 12 Nov 2025 20:56:57 +0100

Errors on MyCarenet platform at CGK side between 20h27 and 20h40

IO 100 Incident|Solved

Thu, 06 Nov 2025 09:57:45 +0100

There was an issue at IO100 side which caused unavailability for several services such as GMF, Tarification, MDA, CHIV, eAttest.

FBIO was activated and covered the most important services.

Issues with CoZo|Solved

Wed, 05 Nov 2025 11:04:27 +0100

We are currently experiencing an impact on CoZo Services.
Our technical teams are investigating the issue.

Recip-e: possible delays in treatment of requests|Solved

Wed, 05 Nov 2025 11:24:36 +0100

We are encountering delays for a limited part of calls to Recip-e Prescriber (for physicians) and Recip-e Executor (for pharmacists).

between 10:03 and 10:18
between 11:04 and 11:15

Our teams are investigating the issue.

Delays possible for Recipe|Solved

Tue, 04 Nov 2025 13:18:14 +0100

There are currently issues with Recipe. Our teams are working on a solution.

There have been disturbances between 10:05 and 10:43 then between 11:04 and 11:26.

Issues with chapter IV due to timestamp token error|Solved

Thu, 30 Oct 2025 10:05:40 +0100

There are currently issues with chapter IV due to a timestamp token error. Our teams are working on a solution.

IO 400 incident|Solved

Fri, 24 Oct 2025 13:19:02 +0200

We experienced some disturbances on Tarification, we apologize for any inconveniences

Issues with Recipe, Chapter IV, Globaal Farmaceutisch Dossier (GFD-DPP)|Solved

Tue, 21 Oct 2025 14:34:10 +0200

There are currently issues with KGSS (Key Generation and Storage System) causing an impact on Recipe, Chapter IV and GFD-DDP.

Issues with eHealth services, 1733 and Recipe|Solved

Sun, 12 Oct 2025 12:50:15 +0200

Update 12:25: a solution has been implemented and the services are stable again.

Update 11:00: the solution solved a part of the issues but not all of them. There are still issues with ETEE (End to End Encryption), ETKDepot, and SSO (Single Sign On), COBRHA, 1733, Recip-e prescriber and the portal. Our teams are investigating this and are making every effort to resolve this matter as soon as possible.

Update 10:25: our teams are currently implementing the solution. Next update will be at 11:00.

Update 9:50: our teams will implement a solution soon.

There are currently issues with the eHealth services due to a planned intervention.

IO 300 incident|Solved

Mon, 06 Oct 2025 11:48:43 +0200

UPDATE 11:25 : The rootcause of this incident was found and resolved, services are getting back to normal

____

Chapter IV, GMF and Tarification are unavailable at the moment

Issues impacting the Data Attribute Service|Solved

Fri, 10 Oct 2025 08:49:50 +0200

There are currently issues with Data Attribute Service (DAAS).

Users (physicians) may experience issues with the Mult-eMediatt services.

Our partner is investigating the issue.

UPDATE 16:00: a switch was done to decrease the impact.

IO 100 incident|Solved

Tue, 30 Sep 2025 13:44:36 +0200

Unavailability / high eror rate Chapter IV Ask

IO 100 incident|Solved

Mon, 29 Sep 2025 13:19:52 +0200

We experienced some impacts on CHIV, we apologize for any impact you may have encountered

Issues with multiple eHealth services and the National Register|Solved

Mon, 29 Sep 2025 10:11:52 +0200

Update: the incident has been solved.

There are currently issues with multiple eHealth services, such as Therapeutic Links and IAM (Identity and Access Management) and with the National Register. Our teams are working on it to solve this as soon as possible. We will update this page at 10:00.

IO 600 incident|Solved

Thu, 25 Sep 2025 17:50:16 +0200

We are currently experiencing technical difficulties. We are taking the necessary steps to resolve this as quickly as possible.

IO 500 incident|Solved

Thu, 25 Sep 2025 15:45:41 +0200

We experienced some impacts on Tarification, we apologize for any impact you may have encountered

IO 500 incident|Solved

Thu, 25 Sep 2025 14:34:19 +0200

We experienced some impacts on Tarification, we apologize for any impact you may have encountered

Database error - Vitalink KMEHR down|Solved

Fri, 26 Sep 2025 09:31:00 +0200

Due to a database error, Vitalink data is currently unavailable. Our team is actively working to resolve the issue as quickly as possible.

Disturbances with the eHealthBox Publication service|Solved

Fri, 19 Sep 2025 15:07:35 +0200

There are currently disturbances impacting the eHealthBox service.

The impact is limited to the eHealthBox v3 SOAP service. There should be no impact on the eHealth v4 service (in REST) nor on the other eHealth services.

Issues with UPPAD (Unique Portal)|Solved

Thu, 11 Sep 2025 08:36:53 +0200

There are currently issues with UPPAD: Unique Portal for Professionals for Administrative Data.

IO 100 incident|Solved

Thu, 11 Sep 2025 08:46:54 +0200

Memberdata: Insurability facet for consultationtype invoicing impacted during release

Issues impacting eHealth certificates|Solved

Wed, 10 Sep 2025 14:27:37 +0200

There are currently issues impacting the requests and changes on eHealth certificates.

Our partner is working on a solution.

IO 600 incident|Solved

Mon, 01 Sep 2025 09:42:34 +0200

Onze systemen zijn momenteel down

Issues impacting healthcare services|Solved

Tue, 26 Aug 2025 14:15:28 +0200

There are currently network issues, impacting several healthcare services.

Our teams are investiging the issue.

Issues have been solved from 14:02.

Issues with Therlink (Therapeutic Links) and RNConsult|Solved

Mon, 25 Aug 2025 11:54:20 +0200

There are currently issues with Therlink and RNConsult due to an external incident. Our teams are working on a solution and are in contact with our partner.

See incident on the CBSS Status page.

Issues have been solved from 11:45.

Issues impacting VAS healthcare services|Solved

Wed, 20 Aug 2025 10:03:17 +0200

There are currently issues impacting several VAS (value added services) healthcare services.

eHealth basic services, like eHealthBox, or Recip-e are not impacted.

Disturbances with the National Register services|Solved

Mon, 18 Aug 2025 10:07:36 +0200

There are disturbances impacting the National Register services.

IO 100 incident|Solved

Fri, 08 Aug 2025 12:49:08 +0200

Some services experienced very high response times and unavailability

IO 100 incident|Solved

Mon, 28 Jul 2025 15:01:10 +0200

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

IO 100 incident|Solved

Thu, 24 Jul 2025 16:18:26 +0200

Intermittent very high response times leading to time-outs

IO 100 incident|Solved

Thu, 24 Jul 2025 16:16:33 +0200

Intermittent very high response times leading to time-outs

Disturbances with eHealth services|Solved

Tue, 22 Jul 2025 16:59:32 +0200

There have been disturbances impacting several eHealth services, including TimeStamping, Metahub, TherLink and Consent.

IO 100 incident|Solved

Wed, 16 Jul 2025 15:37:38 +0200

Intermittent very high response times leading to time-outs (memberdata may at times return partial answers)

IO 100 incident|Solved

Thu, 10 Jul 2025 14:11:40 +0200

Unavailability of medical house subscription service due to internal authentication issue

IO 600 incident|Solved

Wed, 02 Jul 2025 11:09:39 +0200

Following a technical incident this morning, some of our services were unavailable

National Register unavailable|Solved

Mon, 23 Jun 2025 08:48:37 +0200

Following an intervention on the National Register, there have been issues impacting the related services.

The "break the glass" proceudre still allowed access to the prescriptions.

The service was fully re-eastablished on 23/06/2025 around 2:30.

IO 100 incident|Solved

Thu, 19 Jun 2025 20:47:09 +0200

Issue occurred during release of our careprovider referential

IO 200, 400 & 500 incident|Solved

Thu, 19 Jun 2025 08:48:52 +0200

We experienced some impacts on multiple fluxes, the incident has since been resolved, we apologize for any impact you may have encountered

IO 400 incident|Solved

Fri, 30 May 2025 10:22:03 +0200

We are having some impact on the Tarification service, are teams are investigating this issue in order to avoid impact on end users as fast as possible

IO 100 incident|Solved

Wed, 14 May 2025 09:30:49 +0200

Tarification requests running into error

IO 300 incident|Solved

Thu, 08 May 2025 09:48:32 +0200

indisponibilité DMG, tarification Chap IV

Network issues impacting most services|Solved

Wed, 23 Apr 2025 11:13:06 +0200

Following DDOS attacks on Belgian websites, several healthcare services are currently facing possible important disturbances.

We are working with our partners to stablize the situation and solve the issues.

Issues with VSB Insurabilty|Solved

Wed, 16 Apr 2025 12:45:17 +0200

VSB Insurability is higly impacted
Our teams are investigating the issue

IO 100 incident|Solved

Tue, 15 Apr 2025 17:47:23 +0200

Very high response times, timeouts for tarification

IO 600 incident|Solved

Mon, 07 Apr 2025 13:46:51 +0200

This morning we experienced problems with our internal database. As a result, some services could not be fully processed .

Issue with Therapeutic Links (Therlink)|Solved

Sun, 30 Mar 2025 17:10:41 +0200

Update: the issues with Therlink are caused by an intervention (for more info click here). This intervention will be finished at 20h tonight 30/03/2025. Until then instability issues are still possible.

There are currently issues with Therapeutic Links (Therlink).

IO 100 incident|Solved

Thu, 27 Mar 2025 23:54:02 +0100

Unavailability of consult tariff service (all requests in error on back-office)

IO 100 incident|Solved

Thu, 27 Mar 2025 18:56:08 +0100

High response times MDA, no facet answers

IO 600 incident|Solved

Thu, 27 Mar 2025 14:06:23 +0100

Following the aforementioned problems at smals / eHealth, VI600 has further adjacent impact. The teams are investigating and trying to resolve this as soon as possible