Issues with Vitalink which have started at 12:45 have been resolved at 13:14. Some users of Vitalink could experience problems connecting to the service, or retrieving information. Sporadic stability issues are still possible.
UPDATE: Connections to eHealth core & value added services have been restored at 11:30. Some latency issues could still occur until 17:50. The BCP has been switched off at 19:52.
Issues connecting to eHealth core & value added services on 15/10: users could expercience slow connections and/or temporary service disruptions. The Business Continuity Procedure for assurability has been active since 11:14.
Serious issues with eHealth Core & VAS services starting at 13:30, have been resolved at 13:50.
The Business Continuity Procedure (assurability) for pharmacies has been activated.
Users of eHealth services might experience problems trying to authenticate on mobile devices using Itsme (Federal Authentication Service). Teams at BOSA DT have reestablished normal service operations at 10:45.
UPDATE 7:00 (1 October): All eHealth core & all value added services have been restored.
UPDATE 19:00 (30 September): All eHealth core services & several value added services have been restored.
Following undesired effects of a planned switching upgrade all eHealth core services and value added services are currently disturbed. Teams are working hard to reestablish normal service operations.
Issue with eHealth value added services was resolved at 19:20.
Users could experience problems using several applications including: Autocontrol, Ecare Qermid, Ecare Tardis, eTHAB, Insisto, MEDSEIP portal, Orgadon, MugReg-SmuReg, Vitalink.
Elderly nursing homes, elderly homes and daycare centers in Wallonia could experience connection problems for eHealth services, following a source data issue at AViQ. The issue was addressed by AViQ at 14:45.
For patients insured by ‘insurer 500’ (Mutualités Libres / Onafhankelijke Ziekenfondsen) the Chapter IV application was not working properly. Issues have been resolved by the insurer since 20/9/2018 at 9:34.
Issues resolved at 09:01
Information flow from National Register was disturbed this morning, impacting eHealth value added applications.
More information on the status of the National Register can be found on the website below in the top right corner (Statut RN / Status RR):
Issue resolved at 10:20
Information flow from National Register was disturbed, impacting eHealth value added applications retrieving identity information from National Register (INSISTO, PARIS, Vitalink…).
More information on webservices consulting the National Register: