Issues with Therlink (Therapeutic Links) and RNConsult Solved

Start date:

25/08/2025 - 10:05

End date:

25/08/2025 - 11:45

Lead:

BCSS-KSZ

Description:

There are currently issues with Therlink and RNConsult due to an external incident. Our teams are working on a solution and are in contact with our partner.

See incident on the CBSS Status page.

Issues have been solved from 11:45.

Impact:

Users may experience issues when creating a therapeutic link or when consulting a person’s data in the National Register.

The following services are impacted, including the applications (like Vitalink or Trio) using them:

ConsultRN excepted for the BISS numbers
Creation of therapeutic relations
Creation and revocation of a consent
Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
MyHealthViewer
PARIS excepted for the BISS numbers
Orgadon
Tardis
eCare Qermid
MyHealth: there is a failure when verifying 'parental' access for users with children
CareLink (care relationship)