Technical issue under investigation, severely disturbing network connections to eHealth services
UPDATE: Disturbance between 1:20 & 3:30
Er worden stabiliteitsproblemen vastgesteld met de server van Recip-e.
Nous avons détecté des problèmes de stabilités avec le serveur de Recip-e.
De problemen met de Recip-e diensten worden veroorzaakt door een hostingprobleem bij Proximus. Wij houden u zo snel mogelijk op de hoogte met meer informatie.
Les problèmes liés aux services de Recip-e sont dus à un problème d'hébergement chez Proximus. Nous vous tenons au courant avec plus d’information au plus vite.
We have seen a disruption in our services.
The problem is being analyzed.
We will keep you informed of the progress of the analyzes.
UPDATE 12:14: The issues with Recip-e services are being caused by a hosting issue at Proximus. Their teams are working towards a solution.
Our partner confirms that there are issues with Recip-e Prescriber and Executor. They are currently working on a solution.
UPDATE 11:45: Normal services operations are gradually being resumed. However, instability and capacity issues could still occur.
UPDATE 11:04: The BCP is currently active for Insurability and Recip-e. We continue to work towards a solution for all services.
UPDATE 10:10: the BCP is active for insurability. There are still issues with Recip-e. Our teams are working on it.
Instability issues with eHealth services are currently being investigated. Users may experience issues with Recip-e and other applications. Updates will follow on this page.
The issues have been solved since 8:57.
It is currently not possible to obtain tokens to access several eHealth services. Our teams are working on a solution.
Issues with multiple eHealth services are currently being investigated. Updates with more information will follow on this page. The BCP is active since 8:15.
The eHealth portal website www.ehealth.fgov.be is currently unavailable.
eHealth basic services are working normally.
Environment : Production
Services(s) impacted :
|Chapter IV Ask||: Medium|
|Chapter IV Consultation||: High (unavailable)|
|Insurability Generic||: Low|
|Insurability Pharmacist||: Low|
|Insurability Legacy (Sync)||: Low|
|GMF (Sync)||: High (unavailable)|
|Tarification||: High (unavailable)|
|Invoicing (Async)||: Low|
|Admission Management (Async)||: Low|
|GMF (Async)||: Low|
|Insurability Legacy (Async)||: Low|
|MedAdmin (Async)||: Low|
Sector(s) impacted :
We are facing issues with the National Register.
The webservice IdentifyPerson is currently unavailable.
Issues solved at 13:10.
Belpic reports issues with the information flow to and from the National Register