Incidents

Our teams are investigating an incident affecting multiple services for IO300 (Solidaris) members, teams are working to restore the situation as soon as possible

This incident affects: Mycarenet (Chapter IV (Ask), GMF (Sync), Insurability Generic, Insurability Pharmacist, Insurability Legacy (Sync), Tarification).

support@intermut.be

High response times/unavailability of all flows

Chapter IV Ask : High (unavailable)
GMF (Sync) : High (unavailable)
Tarification : High (unavailable)
Medical House Subscription : High (unavailable)
eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

careflow@cm.be

There are currently disturbances impacting eHealth services

• RNConsult PersonService
• SecurityTokenService

Around 3% of users have received errors when starting an eHealth session between 9:30 and 10:40.

A few users may have had issue with RNConsult PersonService around 9:45.
 

There have been disturbances impacting the RNConsult PersonService between 09:24 and 10:39.

Search of patient data may generate time out errors for healthcare practicians.

Our teams are investigating an incident affecting Tarification and CHIV at IO600, teams are working to restore the situation as soon as possible

Chapter IV Ask : High (Unavailable)

Chapter IV Consultation : Low

Tarification : High (Unavailable)

Member Data : Low

helpdesk.carenet@caami-hziv.fgov.be

There are issues impacting the RNConsult PersonService (used for the search of patient data by healthcare providers).

Among the concerned services:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: it is no longer possible to check 'parental' access for users with children
• CareLink (care relationship)

Issues have been solved from 14:32.

Search of patient data will return a timeout. 

There are currently issues with the CoZo services; the CoZo team is investigating the cause.

CoZo services may be impacted (intra+interhub)

Update 9:45: new messages are processing normally. We are currently clearing the backlog created during the incident.

There are currently issues with eHealthBox. Our teams are working on it.

Users experience issues with eHealthBox.

Due to a release at IO100 there were some issues receiving answers when calling the CHIV service for pharmacists.

This issue has been solved in the meantime by a config change.

CHIV pharmacists

support@intermut.be

There are currently issues impacting the RNConsult services.

Our teams are working on a solution.

UPDATE 15:40

• Globally solved from 14:55, completely since 15:38 

The RNConsult PersonService is mostly not available.

Search of data related to the national register will send a time out error. 

Incident reference: INC0478010