Incidents

Some services experienced very high response times and unavailability

Chapter IV Ask : Medium

Chapter IV Consultation : Low

Insurability Generic : Medium

GMF (Sync) : Medium

Tarification : Medium

Member Data : Low

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

Very high response times and unavailability

mycarenetservices.gezo.ict@cm.be

Intermittent very high response times leading to time-outs

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

mycarenet@mc.be

Intermittent very high response times leading to time-outs

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

mycarenet@mc.be

There have been disturbances impacting several eHealth services, including TimeStamping, Metahub, TherLink and Consent.

Users may have received errors or encountered slowness during the incident when using following services: MemberData, Tarification, GFDDPP, ChapterIV, Recip-e, Timestamping, Consent, Metahub, TherLink, eHealthBox).

Intermittent very high response times leading to time-outs (memberdata may at times return partial answers)

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Member Data : Medium

Medical House Subscription : Medium

Following a technical incident this morning, some of our services were unavailable

Tarification : High (unavailable)

Unavailability of medical house subscription service due to internal authentication issue

Medical House Subscription : High (unavailable)

Following an intervention on the National Register, there have been issues impacting the related services.

The "break the glass" proceudre still allowed access to the prescriptions. 

The service was fully re-eastablished on 23/06/2025 around 2:30.

The impacts on users of eHealth services are as follows

Access to the following applications is not possible:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: it is no longer possible to check 'parental' access for users with children
• CareLink (care relationship)

See the CBSS publication of the incident for details.

Issue occurred during release of our careprovider referential

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)