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Incidents

IO 100 incident Solved

Start date 22/03/2025- 11:05
End date 22/03/2025- 12:20
Lead CIN-NIC
Description

Very high response times and unavailability (incident in the margin of the DRP exercise)

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

IO 600 incident Solved

Start date 18/03/2025- 23:50
End date 19/03/2025- 08:30
Lead CIN-NIC
Description

Due to a problem with our database, we were unfortunately unable to process any eTarif consultations and Medical House subscriptions last night. / The problem has since been resolved.

Impact

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

MyCarenet Incident Solved

Start date 17/03/2025- 15:06
End date 17/03/2025- 16:09
Lead CIN-NIC
Description

Several services showed a temporary increase in errorrate due to a problem connecting to the database.

Service has been stabilized and is being monitored closely.
Investigation on rootcause is still ongoing.

Impact

MDA - Medium

Tar - Medium

GMF - Medium

CHIV - Medium

Therapautic link - Medium

Recip-e - Medium

Ins - Medium

Contact info

support@intermut.be

MyCarenet Incident Solved

Start date 04/03/2025- 09:50
End date 04/03/2025- 11:10
Lead CIN-NIC
Description

There was a firewall issue which caused an unavailability for GMF

Impact

GMF Consult and Notify - Medium (2PP's impacted) - for IO100, IO300 and IO900

Contact info

support@intermut.be

MyCarenet Incident Solved

Start date 28/02/2025- 09:55
End date 28/02/2025- 10:15
Lead CIN-NIC
Description

Following a memoryissue starting at 9h55 GMF was unavailable for around 20 minutes.

The rootcause has been found and the necessary actions have been taken to prevent this from reappearing and making us able to react faster in case of reoccurence.

Impact

GMF Consult and Notify - Medium (2PP's impacted)

Contact info

support@intermut.be

IO 100 incident Solved

Start date 24/02/2025- 11:20
End date 24/02/2025- 11:55
Lead CIN-NIC
Description

Memberdata: High response times - partial answers

Impact

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 600 incident Solved

Start date 23/02/2025- 00:00
End date 03/03/2025- 08:00
Lead CIN-NIC
Description

We have been experiencing technical issues due to the launch of our new application for processing hospital admissions. Resolving these issues is taking much longer than expected. As a result, not all messages 72xxxx can be processed temporarily. We are storing these messages and are working hard to resume processing as soon as possible.

Impact

Admission Management (Async) : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

IO 100 incident Solved

Start date 21/02/2025- 15:30
End date 21/02/2025- 16:10
Lead CIN-NIC
Description

High response times Memberdata - only facet insurability is answered

Impact

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 06/02/2025- 12:03
End date 06/02/2025- 12:45
Lead CIN-NIC
Description

Unvailability of chapter IV Ask

Impact

Chapter IV Ask : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

Disturbances impacting IdSupport, TherLink and Recip-e services Solved

Start date 04/02/2025- 11:03
End date 04/02/2025- 11:26
Lead BCSS-KSZ
Description

Following an intervention, there have been disturbances impacting the following services:

  • Id Support
  • TherLink
  • ChapterIV
  • Recip-e
    • Prescriber
    • Executor

Our teams are investigating the issue.

Impact

Users may receive errors when using the services listed.

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