Issues with eH2eBox Solved Start date 18/05/2026- 10:28 End date 18/05/2026- 11:04 Lead eHealth Description Update: there were issues between 10:28 - 11:04, 11:31 - 11:39 and 15:25 - 15:32. There are issues with eH2eBox. Impact Users may experience issues with eH2eBox.
Incident IO100 Solved Start date 18/05/2026- 08:23 End date 18/05/2026- 10:40 Lead CIN-NIC Description Overload of CHIV servers, slow responses Impact CHIV (Ask) : High (Unavailable) CHIV (Consult) : Low Contact info careadmin@cm.be
Incident CIN-NIC Solved Start date 11/05/2026- 20:00 End date 11/05/2026- 21:10 Lead CIN-NIC Description Our teams are investigating an incident affecting multiple services for all IO members, teams are working to restore the situation as soon as possible Impact Admission Management (Async) : High (unavailable) Chapter IV (Ask) : High (unavailable) GMF (Sync) : High (unavailable) GMF (Async) : High (unavailable) Insurability Generic : High (unavailable) Insurability Pharmacist : High (unavailable) Insurability Legacy (Sync) : High (unavailable) Insurability Legacy (Async) : High (unavailable) Invoicing (Async) : High (unavailable) MedAdmin (Async) : High (unavailable) Tarification : High (unavailable) Contact info support@intermut.be
Disturbances with the RNConsult PersonService Solved Start date 11/05/2026- 17:13 End date 11/05/2026- 18:34 Lead eHealth Description There have been disturbances impacting the RNConsult PersonService between 17:13 and 18:34. Impact Search of patient data may generate time out errors for healthcare practicians.
MyCarenet Portal not available Solved Start date 07/05/2026- 11:30 End date 11/05/2026- 16:00 Lead CIN-NIC Description MyCarenet portal not available. Investigation is ongoing to find a solution Impact MyCarenet portal not available. Contact info support@intermut.be
Disturbances with the RNConsult PersonService Solved Start date 07/05/2026- 10:22 End date 07/05/2026- 10:43 Lead eHealth Description There have been disturbances impacting the RNConsult PersonService between 10:22 and 10:43. Impact Search of patient data may generate time out errors for healthcare practicians.
CPIC down Solved Start date 05/05/2026- 11:00 End date 05/05/2026- 12:15 Lead CIN-NIC Description CPIC -> Mental Health Care and perinatal care application is down for the moment. We are looking into it Bonjour, Un incident est survenu sur Mental Health Care (Bug : écran blanc, pas moyen d’encoder des prestations). Le service technique a été mis au courant et met tout en œuvre pour résoudre rapidement le problème. Nous vous tenons au courant dès que notre service aura fait le nécessaire. Nous vous présentons nos excuses pour les désagréments encourus. Beste, Een incident heeft plaatsgevonden op Mental Health Care (Bug: blanco scherm, niet mogelijk om prestaties in te geven.). De technische dienst is op de hoogte (gebracht) en werkt er hard aan om het probleem snel op te lossen. Wij zullen u op de hoogte brengen zodra onze technische dienst het probleem heeft opgelost. Wij bieden u onze excuses aan voor het ongemak. Impact CPIC down Contact info support@intermut.be
Disturbances with the RNConsult PersonService Solved Start date 29/04/2026- 10:40 End date 29/04/2026- 11:59 Lead eHealth Description There have been disturbances impacting the RNConsult PersonService between 10:40 and 11:59. Impact Search of patient data may generate time out errors for healthcare practicians.
MyCarenet Portal not available Solved Start date 28/04/2026- 08:00 End date 30/04/2026- 15:15 Lead CIN-NIC Description MyCarenet portal not available. Investigation is ongoing with eHealth to find a solution Impact MyCarenet portal not available. Contact info support@intermut.be
Issues with the eHealthBox services Solved Start date 27/04/2026- 19:10 End date 27/04/2026- 23:30 Lead eHealth Description There are currently issues impacting the eHealthBox services. Our teams are investigating the issue. The issues were solved. Impact Most of the calls to send or consult messages on the eHealthBox services resulted in an error during the incident.