Incidents

Our teams are investigating an incident on most IO3 services, teams are working to restore the situation as soon as possible

Most services of IO300 are impacted

helpdesk.carenet@solidaris.be

We have an issue on our MyCarenet platform impacting 100% of services DMG, CHIV, AA, GINS and possible smaller impact on depending services like MDA (2%).

The service has been restored.

DMG
AA
GINS
CHIV

MDA 2%

support@intermut.be

We saw during a period of 10 minutes errors on the Tarif service.

Elevated errors on Tarif service

support@intermut.be

RCAM service is completely down. Investigation is ongoing. We are trying to restore the service as soon as possible.

RCAM

support@intermut.be

Since 7h50 we see errors on our ICN, WCN services.

Investigation of rootcause is ongoing

All services on ICN & WCN

support@intermut.be

We are currently experiencing technical issues in the Vitalink FHIR production environment.

Connections to the environment may not be possible.

Vitalink@vlaanderen.be

We are currently having issues with the Pseudonymization service. 

Our teams are investigating the issue.

Following services are impacted:

• Vitalink FHIR
• TRIO
• Zorgteam

Operations executed by the users of Vitalink FHIR were not working during the incident.

Our teams investigated an incident ongoing on Tarification, in the meantime this was resolved and the service is restored

Tarification : High (Unavailable)

mycarenet@mloz.be

Update 12:50 : Tarification is now up and running without errors as well, no other impact is noticed at the moment, teams will keep monitoring the situation

Update 11:23 : The majority if the impact has been resolved, some isssue reside on Tarification, our teams continue the investigations

Teams are currently investigating a major incident for members of IO's 200, 400 & 500

Chapter IV Ask : High (Unavailable)
Chapter IV Consultation : Low
eAttest : Low
Insurability Generic : High (Unavailable)
Insurability Pharmacist : High (Unavailable)
Insurability Legacy (Sync) : High (Unavailable)
GMF (Sync) : High (Unavailable)
Medical House Subscription : High (Unavailable)
Member Data : Low
Tarification : High (Unavailable)
Invoicing (Async) : High (Unavailable)
Admission Management (Async) : High (Unavailable)
GMF (Async) : High (Unavailable)
Insurability Legacy (Async) : High (Unavailable)
MedAdmin (Async) : High (Unavailable)
eAgreement : Low

mycarenet@mloz.be

There are currently delays in the creation of eHealth certificates.

Users may receive errors when creating or renewing their eHealth certificate.

• the error only occur if the second (completion) or third step (activation of the encryption) is tried less than 5 minutes after the previous step
• if the user waits 5 minutes, there should be no error

This issue is currently in investigation with our partner.  

• Error during the creation or renewal of an eHealth certificate
• Impacts on all users using the eHealth requestor and trying to get a certificate or renew an active one
• Retry a few minutes later solves the issue