IO 100 incident Solved Start date 30/09/2025- 09:55 End date 30/09/2025- 11:45 Lead CIN-NIC Description Unavailability / high eror rate Chapter IV Ask Impact Chapter IV Ask : High (unavailable) Contact info mycarenetservices.gezo.ict@cm.be
IO 100 incident Solved Start date 29/09/2025- 09:35 End date 29/09/2025- 11:25 Lead CIN-NIC Description We experienced some impacts on CHIV, we apologize for any impact you may have encountered Impact Chapter IV Ask : Medium Chapter IV Consultation : Low Contact info mycarenetservices.gezo.ict@cm.be
Issues with multiple eHealth services and the National Register Solved Start date 29/09/2025- 09:15 End date 29/09/2025- 09:32 Lead Smals Description Update: the incident has been solved. There are currently issues with multiple eHealth services, such as Therapeutic Links and IAM (Identity and Access Management) and with the National Register. Our teams are working on it to solve this as soon as possible. We will update this page at 10:00. Impact Multiple eHealth services and the National Register are currently unavailable due to network issues. Impacted services are: ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis MyHealth: there is a failure when verifying 'parental' access for users with children CareLink (care relationship)
IO 600 incident Solved Start date 25/09/2025- 15:40 End date 25/09/2025- 16:23 Lead CIN-NIC Description We are currently experiencing technical difficulties. We are taking the necessary steps to resolve this as quickly as possible. Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable) Contact info helpdesk.carenet@hziv.be
IO 500 incident Solved Start date 25/09/2025- 15:05 End date 25/09/2025- 15:20 Lead CIN-NIC Description We experienced some impacts on Tarification, we apologize for any impact you may have encountered Impact Tarification : Low Contact info mycarenet@mloz.be
IO 500 incident Solved Start date 25/09/2025- 12:39 End date 25/09/2025- 12:59 Lead CIN-NIC Description We experienced some impacts on Tarification, we apologize for any impact you may have encountered Impact Tarification : Low Contact info mycarenet@mloz.be
Database error - Vitalink KMEHR down Solved Start date 25/09/2025- 11:30 End date 25/09/2025- 13:00 Lead Vitalink Description Due to a database error, Vitalink data is currently unavailable. Our team is actively working to resolve the issue as quickly as possible. Impact Healthcare providers and citizens are currently unable to read or consult any data on Vitalink KMEHR.
Disturbances with the eHealthBox Publication service Solved Start date 19/09/2025- 14:10 End date 19/09/2025- 15:00 Lead Smals Description There are currently disturbances impacting the eHealthBox service. The impact is limited to the eHealthBox v3 SOAP service. There should be no impact on the eHealth v4 service (in REST) nor on the other eHealth services. Impact The publication of messages on or through the eHealthBox v3 SOAP service is impacted. Users will receive error messages or timeouts.
IO 100 incident Solved Start date 11/09/2025- 07:10 End date 11/09/2025- 08:05 Lead CIN-NIC Description Memberdata: Insurability facet for consultationtype invoicing impacted during release Impact Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be
Issues with UPPAD (Unique Portal) Solved Start date 11/09/2025- 06:45 End date 11/09/2025- 08:25 Lead Smals Description There are currently issues with UPPAD: Unique Portal for Professionals for Administrative Data. Impact Users receive an error when trying to use UPPAD.