IO 500 incident Solved Start date 30/01/2025- 09:15 End date 30/01/2025- 09:50 Lead CIN-NIC Description CHIV Instability between 09:15 and 09:50 IO500, IO400 and IO200 Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info mycarenet@mloz.be
MyCarenet Incident Solved Start date 27/01/2025- 15:45 End date 27/01/2025- 16:30 Lead CIN-NIC Description We saw a rise in errors for GMF, because of this we did a switch to site B. This triggered more errors because of problem in configuration of the CGW. This was than corrected which solved the issue. We also saw some problems for tarification Impact Tarification - LOW GMF Consult and Notify - HIGH Contact info support@intermut.be
MyCarenet Incident Solved Start date 27/01/2025- 11:00 End date 27/01/2025- 11:30 Lead CIN-NIC Description MyCarenet GMF issue for ATX and MediSpring Impact Following the intervention of this morning for MyCarenet GMF, new issues were seen on the new infra for GMF Consult & notify. This time only ATX and MediSpring were impacted. A restart temporarily solved the issue, monitoring is ongoing and rootcause is still being investigated. Contact info support@intermut.be
MyCarenet Incident Solved Start date 27/01/2025- 10:00 End date 27/01/2025- 10:15 Lead CIN-NIC Description During the migration to the new infrastructure and incident occured with GMF service. We performed a rollback to solve the incident. Further investigation will be done before a new rollout. Impact GMF Notify and Consult Contact info support@intermut.be
IO 500 incident Solved Start date 23/01/2025- 09:10 End date 23/01/2025- 10:06 Lead CIN-NIC Description Teams are investigating impact on GMF Notify Impact GMF (Sync) : Medium Contact info mycarenet@mloz.be
IO 600 incident Solved Start date 22/01/2025- 11:10 End date 22/01/2025- 12:55 Lead CIN-NIC Description Our teams are investigating impact on multiple fluxes Impact Chapter IV Consultation : LowInsurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumGMF (Sync) : MediumTarification : Medium Contact info helpdesk.carenet@caami-hziv.fgov.be
IO 500 incident Solved Start date 21/01/2025- 10:15 End date 21/01/2025- 11:05 Lead CIN-NIC Description There was some impact on GMF earlier today from 10:20 to 10:50, services have since then been restored to normal Impact GMF (Sync) : Low Contact info mycarenet@mloz.be
IO 300 incident Solved Start date 20/01/2025- 10:00 End date 20/01/2025- 16:50 Lead CIN-NIC Description We experienced issues affecting several services, including Tarif, and DMG, earlier this morning. The issue has now been resolved, and services are functioning normally. Investigations are ongoing to determine the root cause Impact GMF (Sync) : Medium Tarification : Medium Contact info helpdesk.carenet@solidaris.be
Disturbances with the RNConsult PersonService Solved Start date 20/01/2025- 09:08 End date 20/01/2025- 09:16 Lead RN Description There have been disturbances impacting the RNConsult PersonService. Impact Possible failures with the following services: ConsultRN PersonService Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: there is a failure when verifying 'parental' access for users with children CareLink (care relationship)
Issues with the FAS services (ItsMe, eID) Solved Start date 16/01/2025- 22:30 End date 17/01/2025- 00:24 Lead BOSA Description There are disturbances with the FAS services, impacting the authentication on services through ItsMe or eID. Impact An error may occur when trying to log in by using ItsMe or eID.