Incidents

We are experiencing disruptions that are having a significant impact on several synchronous services. 
Our teams are working hard to stabilize the situation. 

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable)

Sector(s) using the impacted service(s) :

• ambulance-service
• bandagist
• chiropodist
• dentist
• dietician
• guard-post
• hospital
• laboratory
• logopedist
• medical-house
• mental-home
• midwife
• nurse
• optician
• orthopedist
• pharmacist
• physician
• physiotherapist
• retirement

carenet@mut400.be

Update: the issues have been solved.

The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for several patients and care providers (more information below "impact"). The technical teams are working on a solution.

The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for:

• patients who try to connect directly from www.reseausantebruxellois.be 
• patients who try to connect via Single Sign On from masante.belgique.be
• care providers who try to access the network via the portal 

Users (patients and healthcare professionals as well) might receive errors while trying to connect on the Brussels Health Network (Réseau Santé Bruxellois / Brussels Gezondheids Netwerk) using the https://brusselshealthnetwork.be/ website or the https://myhealth.belgium.be/ portal.

Disturbances on the BHN/RSB/BGN portal for end users. 

Our teams are working on a solution.

Issue with internal service bus

Tarification : High (unavailable)

Member Data : Medium

Disturbances to access www.ehealth.fgov.be 

Issues have been solved from 16:39.

Users might receive an error when accessing the eHealth portal website.

Due to a recent new security risk, the authentication of German citizens via eIDAS is currently not possible.

The FPS BOSA is working together with the German eIDAS services to solve this problem as soon as possible.

Authentication of German citizens via eIDAS is currently not possible.

Database backup B2B communication layer

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : High (unavailable)

Medical House Subscription : Medium

Member Data : Medium

 The KSZ/BCSS services are currently unavailable. Our teams are working on a solution. 

Access to the following applications is not possible:

• ConsultRN
• Creation of therapeutic relations
• Recip-e executor
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: it is no longer possible to check 'parental' access for users with children
• CareLink (care relationship)
  • mediprima consult
  • back2work

eForms platform down by incident

eForms not available

support@healthconnect.be

Issues with the eHealthBox Publication service. Users might not be able to send messages.

The disturbances have been solved from 12:24.

Sending messages might not work. The sending of eForms will also return errors due to the disturbances with the service.

Our teams are working on a solution.