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Incidents

IO 100 incident Solved

Start date 06/07/2021- 01:00
End date 06/07/2021- 14:28
Lead CIN-NIC
Description

Possibility of intermittent high response times/time-outs (one of the hardware nodes of our storage system failed)

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 05/07/2021- 20:01
End date 05/07/2021- 20:52
Lead CIN-NIC
Description

High response times and time-outs

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 23/06/2021- 08:15
End date 23/06/2021- 08:45
Lead CIN-NIC
Description

Ealier this morning: High response times and time-outs on synchronous MyCarenet requests

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

Issues with eHealthBox (eHBox) Solved

Start date 21/06/2021- 10:54
End date 21/06/2021- 11:12
Lead Smals
Description

Update: the issues have been solved since 11:12.

There are currently issues with eHealthBox Consultation and Publication. Our teams are working on it. 

Impact

Users may experience issues with eHealthBox Consultation and Publication. 

IO 100 incident Solved

Start date 17/06/2021- 08:04
End date 17/06/2021- 08:22
Lead CIN-NIC
Description

Earlier this morning: Middleware instances for synchronous trafic down

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

IO 600 incident Solved

Start date 17/06/2021- 00:00
End date 17/06/2021- 09:45
Lead CIN-NIC
Description

There is a problem with our database. We are working on a solution.

Impact

Chapter IV Ask : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

Issues with FAS login Solved

Start date 16/06/2021- 11:51
End date 16/06/2021- 14:45
Lead BOSA
Description

Due to a technical problem the authentication via FAS is slow or even unavailable. Our technical teams are busy increasing the capacity.

We will keep you further informed.

Issues have been solved from 15:31.

Impact

Issues to log on the services and applications.

Contact info

servicedesk.dto@bosa.fgov.be

IO 100 incident Solved

Start date 16/06/2021- 11:05
End date 16/06/2021- 11:19
Lead CIN-NIC
Description

Loadproblems causing very high response times

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

Issues with Vitalink Solved

Start date 14/06/2021- 00:00
End date 14/06/2021- 13:00
Lead Vitalink
Description

Er is momenteel een probleem met de decryptie-service van Vitalink.

Impact

Daardoor blijven de gegevens op Vitalink gedecrypteerd en dus onleesbaar bij consultatie. Enkel de metadata zijn leesbaar.

We zoeken naar de oorzaak van het probleem en proberen dit zo snel mogelijk op te lossen. Onze excuses voor het ongemak.

Brief issues with multiple eHealth services Solved

Start date 10/06/2021- 13:40
End date 10/06/2021- 13:45
Lead Smals
Description

Update: the issues were solved after a few minutes.

There are currently issues with multiple eHealth services due to a technical problem with Timestamp. 

Impact

Users may receive an error when using Recip-e Prescriber, Recip-e Executor, Therlink (Therapeutic Link), Consent, Trusted Intermediary for Pharmacists (TIP)...

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