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Incidents

Errors on services - MyCarenet, WalCarenet, IrisCarenet Solved

Start date 21/11/2025- 13:42
End date 21/11/2025- 14:56
Lead CIN-NIC
Description

Update:

Issue has been resolved.

The entire platform at CGK is down.

Investigation ongoing.

Impact

This impacts all services on WalCarenet, IrisCarenet and CHIV, GINS, DMG, AA on MyCarenet

Contact info

support@intermut.be

IO 600 incident Solved

Start date 20/11/2025- 11:30
End date 20/11/2025- 12:15
Lead CIN-NIC
Description

We are currently experiencing server issues affecting some of our services. Certain services are temporarily unavailable. Our technical team is working urgently to resolve this matter. We apologize for any inconvenience.

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

IO500 Incident Solved

Start date 17/11/2025- 08:45
End date 17/11/2025- 11:45
Lead CIN-NIC
Description

solved since 11h45

Ongoing Incident @IO500 
Under investigation.

Impact

CHIV
GMD
Tarification

Contact info

support@intermut.be

IO 600 incident Solved

Start date 17/11/2025- 00:00
End date 17/11/2025- 08:35
Lead CIN-NIC
Description

One of internal DB blocked after backup

Impact

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be, jmichel@caami-hziv.fgov.be

IO 100 incident Solved

Start date 13/11/2025- 09:50
End date 13/11/2025- 10:10
Lead CIN-NIC
Description

Incident

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

eAgreement : Medium

Contact info
careflow@cm.be

MyCareNet - delays or time-outs possible Solved

Start date 13/11/2025- 09:10
End date 13/11/2025- 10:15
Lead CIN-NIC
Description

Mogelijke hinder op de MyCareNet fluxen/stromen. Dit kan gaan van trager reageren en antwoorden tot falen ervan.

Perturbations possibles sur les flux MyCareNet. Cela peut aller d'un ralentissement des réactions et des réponses à une défaillance totale.

Impact

Gedurende volgende slots kon hinder ondervonden worden :

Des perturbations ont pu être constatées pendant les créneaux horaires suivants :

  • 09:10-09:30
  • 10:00-10:15

 

Contact info

support@intermut.be

MyCarenet platform Solved

Start date 12/11/2025- 20:30
End date 12/11/2025- 20:45
Lead CIN-NIC
Description

Errors on MyCarenet platform at CGK side between 20h27 and 20h40

Impact

Impact on DMG, AA, GINS, CHIV
More limited impact seen on ICN and WCN services seen

Contact info

support@intermut.be

IO 100 Incident Solved

Start date 05/11/2025- 18:30
End date 05/11/2025- 20:00
Lead CIN-NIC
Description

There was an issue at IO100 side which caused unavailability for several services such as GMF, Tarification, MDA, CHIV, eAttest.

FBIO was activated and covered the most important services.

Impact

GMD

Tarification

MDA

CHIV

eAttest.

 

Contact info

support@intermut.be

Issues with CoZo Solved

Start date 05/11/2025- 10:15
End date 05/11/2025- 11:00
Lead Cozo
Description

We are currently experiencing an impact on CoZo Services.
Our technical teams are investigating the issue. 

Impact

Interhub and intrahub connections may be disturbed.

Users may be unable to retrieve results.

Recip-e: possible delays in treatment of requests Solved

Start date 05/11/2025- 10:03
End date 05/11/2025- 11:15
Lead Smals
Description

We are encountering delays for a limited part of calls to Recip-e Prescriber (for physicians) and Recip-e Executor (for pharmacists).

  • between 10:03 and 10:18
  • between 11:04 and 11:15

Our teams are investigating the issue.

Impact

Users may receive time out message. A retry should solve the issue.

Number of users impacted limited.

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