Incidents

There are currently issues impacting the requests and changes on eHealth certificates.

Our partner is working on a solution.

Users may experience issues requesting, renewing and revoking certificates via ETEE requestor.

As soon as our partner has solved the problem, the actions requested by the users will be automatically executed.

Onze systemen zijn momenteel down

Chapter IV Ask : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

There are currently network issues, impacting several healthcare services. 

Our teams are investiging the issue.

Issues have been solved from 14:02.

Services impacted:

• Vitalink
• MyHealthViewer
• eH2eBox
• eYouth
• VIDIS
• Mediprima
• User Management

Other impacts are being investigated.

There are currently issues with Therlink and RNConsult due to an external incident. Our teams are working on a solution and are in contact with our partner.

See incident on the CBSS Status page.

Issues have been solved from 11:45.

Users may experience issues when creating a therapeutic link or when consulting a person’s data in the National Register.

The following services are impacted, including the applications (like Vitalink or Trio) using them:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

There are currently issues impacting several VAS (value added services) healthcare services. 

eHealth basic services, like eHealthBox, or Recip-e are not impacted.

Many services are facing heavy disturbances and partial unavailability, including the following:

• Belrai Federal
• Belrai Vlaanderen
• SAA
• SANAC
• Vons
• eYouth
• Vitalink KMEHR
• Insisto
• CTR/RCT
• SAMD
• EMSR
• Fertidata
• VASIAM

There are disturbances impacting the National Register services. 

The impacts on users of eHealth services are as follows

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Some services experienced very high response times and unavailability

Chapter IV Ask : Medium

Chapter IV Consultation : Low

Insurability Generic : Medium

GMF (Sync) : Medium

Tarification : Medium

Member Data : Low

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

Very high response times and unavailability

mycarenetservices.gezo.ict@cm.be

Intermittent very high response times leading to time-outs

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

mycarenet@mc.be

Intermittent very high response times leading to time-outs

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

mycarenet@mc.be