Incidenten

Insurability Generic : Low

We are currently facing technical issues affecting some of our services. We are currently working on a solution. Most users should notice minimal impact.

helpdesk.carenet@hziv.be

There were issues following the eHealth release to start an eHealth session for somes users.

The issue was solved from Monday 27th of April at 10:37.

Pharmacists may receive an error when trying to start an eHealth session. The fallback session is working to start the session.

There are currently disturbances with the service of a partner impacting the use of the TRIO service.

Our teams are investigating the issue.

UPDATE 16:30: there are still disturbances on our partner side impacting the use of the service.

UPDATE 23/04 12:00: issues are still investigated on side of our partner.

Users of the TRIO service may not be able to verify and access the data from the External Service for Prevention at Work.

Around 25% of the calls to retrieve this information will result in an error.

Teams are investigating impact on GMF & Tarification

GMF (Sync) : Medium
Tarification : High (unavailable)

careflow@cm.be

There are currently issues impacting the eHealthBox services.

The impact concerns the eHealthBox Publication and Consultation services but only the v3 version using the SOAP protocol. No impact on REST users.

Our teams are investigating the issue.

UPDATE: most calls resulting in an error since 20:39

Most eHealthBox calls return a SOA-02001 (or time out) since 19:30.

Users are advised to retry later.

We had impact today on our Nippin V1 services Therapeutic Link and some of the AA flows.
The issue has been solved in the meantime.

Impact on Therapeutic Link and AA flows

support@intermut.be

Responses from one Memberdata node with missing insurability facet in the response

Memberdata : Medium

careflow@cm.be

Our teams are investigating an incident affecting multiple services for IO300 (Solidaris) members, teams are working to restore the situation as soon as possible

This incident affects: Mycarenet (Chapter IV (Ask), GMF (Sync), Insurability Generic, Insurability Pharmacist, Insurability Legacy (Sync), Tarification).

helpdesk.carenet@solidaris.be

High response times/unavailability of all flows

Chapter IV Ask : High (unavailable)
GMF (Sync) : High (unavailable)
Tarification : High (unavailable)
Medical House Subscription : High (unavailable)
eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

careflow@cm.be

There are currently disturbances impacting eHealth services

• RNConsult PersonService
• SecurityTokenService

Around 3% of users have received errors when starting an eHealth session between 9:30 and 10:40.

A few users may have had issue with RNConsult PersonService around 9:45.