Issues with IAM token Solved Start date 12/01/2022- 08:15 End date 12/01/2022- 09:00 Lead Smals Description There are currently issues with IAM token. Our teams are working on a solution that will be shortly be implemented. Impact Issues with IAM token.
Issue to login with eID Solved Start date 12/01/2022- 01:00 End date 12/01/2022- 12:00 Lead BOSA Description You can have problems when trying to login via eID on the FAS. Impact Login problem Contact info servicedesk.dto@bosa.fgov.be
IO 100 incident Solved Start date 10/01/2022- 11:20 End date 10/01/2022- 12:30 Lead CIN-NIC Description Performance issues mycarenet fluxex Impact Chapter IV Ask : MediumChapter IV Consultation : MediumeAttest : MediumInsurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 10/01/2022- 08:50 End date 10/01/2022- 10:30 Lead CIN-NIC Description Intermittent issues with performance/response times of MyCarenet fluxes Impact Chapter IV Ask : MediumChapter IV Consultation : MediumeAttest : MediumInsurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : LowGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
Issues impacting several eHealth services Solved Start date 08/01/2022- 12:15 End date 08/01/2022- 13:15 Lead Smals Description Disturbances with the IAM TokenExchange service, impacting several application and services, including: 1733 CTPC/COVID Issues have been solved around 13h15. Impact Users might receive 504 errors while calling the service.
IO 400 incident Solved Start date 05/01/2022- 09:00 End date 05/01/2022- 11:07 Lead CIN-NIC Description We are experiencing disruptions that are having a significant impact on several synchronous services. Our teams are working hard to stabilize the situation. Impact Chapter IV Ask : High (unavailable) Chapter IV Consultation : High (unavailable) eAttest : High (unavailable) Insurability Generic : High (unavailable) Insurability Pharmacist : High (unavailable) Insurability Legacy (Sync) : High (unavailable) GMF (Sync) : High (unavailable) Tarification : High (unavailable) Medical House Subscription : High (unavailable) Member Data : High (unavailable) Sector(s) using the impacted service(s) : ambulance-service bandagist chiropodist dentist dietician guard-post hospital laboratory logopedist medical-house mental-home midwife nurse optician orthopedist pharmacist physician physiotherapist retirement Contact info carenet@mut400.be
IO 300 incident Solved Start date 05/01/2022- 09:00 End date 05/01/2022- 11:07 Lead CIN-NIC Description We are experiencing disruptions that are having a significant impact on several synchronous services. Our teams are working hard to stabilize the situation. Impact Chapter IV Ask : High (unavailable) Chapter IV Consultation : High (unavailable) eAttest : High (unavailable) Insurability Generic : High (unavailable) Insurability Pharmacist : High (unavailable) Insurability Legacy (Sync) : High (unavailable) GMF (Sync) : High (unavailable) Tarification : High (unavailable) Medical House Subscription : High (unavailable) Member Data : High (unavailable) Sector(s) using the impacted service(s) : ambulance-service bandagist chiropodist dentist dietician guard-post hospital laboratory logopedist medical-house mental-home midwife nurse optician orthopedist pharmacist physician physiotherapist retirement Contact info helpdesk.carenet@socmut.be - 02/51 50 700
Issues with the portal of the Brussels Health Network (Réseau Santé Bruxellois) Solved Start date 26/12/2021- 17:17 End date 27/12/2021- 10:18 Lead Abrumet Description Update: the issues have been solved. The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for several patients and care providers (more information below "impact"). The technical teams are working on a solution. Impact The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for: patients who try to connect directly from www.reseausantebruxellois.be patients who try to connect via Single Sign On from masante.belgique.be care providers who try to access the network via the portal
Disturbances with the Brussels Health Network (RSB-BGN) portal Solved Start date 21/12/2021- 18:40 End date 21/12/2021- 21:00 Lead Abrumet Description Users (patients and healthcare professionals as well) might receive errors while trying to connect on the Brussels Health Network (Réseau Santé Bruxellois / Brussels Gezondheids Netwerk) using the https://brusselshealthnetwork.be/ website or the https://myhealth.belgium.be/ portal. Impact Disturbances on the BHN/RSB/BGN portal for end users. Our teams are working on a solution.
IO 100 incident Solved Start date 16/12/2021- 10:56 End date 16/12/2021- 11:18 Lead CIN-NIC Description Issue with internal service bus Impact Tarification : High (unavailable)Member Data : Medium Contact info mycarenet@cm.be