Incidenten

Memory issues on communication serveres

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Impact on MyCareNet services possible, included Therapeuthic Link.

Info will be added

support@intermut.be

There are currently issues to access several IAMConnect services.

Update: issues have been solved from 11:00.

Possible errors while connecting to:

• EH Consent
• EH IAM
• EH WS Therapeutic Exclusion
• EH WS TherLink
• Vaccination data base
• CTPC
• Others

Our teams are investigating the issue

The service notify global medical file for physicians at IO 300 is partially disrupted. Consequently, a resend may succees. The team is working on a solution.

GMF Notify (Sync) : Medium

GMF Consult (Sync) : None

helpdesk.carenet@socmut.be

Performances issues with IAM Connect impacting the eHealth REST services.

Disturbances with the following services:

• EH Consent
• EH IAM
• EH WS Therapeutic Exclusion
• EH WS TherLink

Update: the issues have been solved.

Update: 10:18: the incident is still ongoing, users may experience issues with the ehealth and MyCarenet services. Our teams are looking into it.

Update 9:10: the situation has been stabilizing. However, instability issues are still possible. An update will follow when all issues have been solved.

There are issues with eHealth services. Our teams are working on a solution. 

Users may experience issues with several eHealth services impacting the MyCareNet services (eAttest, Chapter IV...) as well

The service IAM connect token has performance issues. It can take a bit longer for the users to obtain their token.  MyHealthViewer is also unavailable due to this issue.

• The service IAM connect token has performance issues. It can take a bit longer for the users to obtain their token.
• MyHealthViewer is unavailable.
• There are issues with Consultation MijnGezondheid.be

The problem encountered this morning has been largely corrected. The impact is now limited to IO 100 services that are not covered by the fallback system.  

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Invoicing (Async) : Medium

Admission Management (Async) : Medium

GMF (Async) : Medium

Insurability Legacy (Async) : Medium

MedAdmin (Async) : Medium

Medical House Subscription : Medium

support@intermut.be

Database performance issues

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

mycarenet@cm.be

There are currently problems with CTPC and the Vaccination Codes Database.

Users may experience issues with eForm due to the issues with CTPC and they may experience problems with vaccination consultation due to the issues with Vaccination Codes Database.