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Incidenten

IO 600 incident Solved

Start date 05/11/2024- 17:37
End date 06/11/2024- 11:45
Lead CIN-NIC
Description

We are currently experiencing technical difficulties. We are working diligently to restore full functionality.

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

GMF (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

Disturbances impacting Recip-e Executor Solved

Start date 04/11/2024- 11:32
End date 04/11/2024- 11:37
Lead Recip-e
Description

There have been disturbances impacting the Recip-e Executor service between 11:32 and 11:37.

Impact

Users may have received a time out or error message. A retry should have solved the encountered problem.

IO 300 incident Solved

Start date 30/10/2024- 08:00
End date 30/10/2024- 16:00
Lead CIN-NIC
Description

Ralentissements réseau 306

Impact

Chapter IV Ask : High (unavailable)

  • physician
Contact info

helpdesk.carenet@solidaris.be

Disturbances with BNIX network Solved

Start date 28/10/2024- 15:40
End date 28/10/2024- 16:25
Lead Belnet
Description

We are currently experiencing issues with our BNIX services.

Our teams are working hard to solve the matter as quickly as possible. The page https://status.bnix.net/ will be updated as soon as we have more information.

Issues seems to be stabilized from 16:25.

Impact

Disturbances impacting the use of most healthcare services.

Contact info

servicedesk@belnet.be 

IO 100 incident Solved

Start date 27/10/2024- 14:05
End date 27/10/2024- 18:18
Lead CIN-NIC
Description

High error rate consult tariff

Impact

Tarification : High (unavailable)

Contact info
Mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 27/10/2024- 09:25
End date 27/10/2024- 12:50
Lead CIN-NIC
Description

High error rate Consult tariff probably due to ongoing database server patching

Impact

Insurability Legacy (Sync) : Medium

Tarification : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

Interruptions and time outs Solved

Start date 21/10/2024- 14:00
End date 22/10/2024- 12:00
Lead Vaccinnet
Description

Time outs possible - under investigation

Impact

Time outs possible for web services. The web application is fully operational.

Contact info

vaccinnet@vlaanderen.be

IO 100 incident Solved

Start date 18/10/2024- 10:18
End date 18/10/2024- 15:05
Lead CIN-NIC
Description

Backup procedures (FBIO) geactiveerd waardoor beperkte impact welke we zien op Tarificatie (beperkt) en MDA NoFacette wegens FBIO (Verzekerbaarheid via MemberData wordt wel weergegeven)

Impact

Tarification : Low

Member Data : Low

Contact info
support@intermut.be

IO200, 400 & 500 Incident Solved

Start date 15/10/2024- 09:46
End date 16/10/2024- 17:05
Lead CIN-NIC
Description

Naar aanleiding van een incident op het shared IT Platform van de neutrale, liberale en onafhankelijke mutualiteiten was het mogelijk dat er tragere responsetijden voor de eAgreement transactie kon ervaren worden tot eventuele falingen ervan. Ondertussen werd het incident verholpen en werkt het platform opnieuw naar behoren.

(meer...)

Impact

eAgreement : Medium

Contact info

Mycarenet@mloz.be

IO 300 incident Solved

Start date 08/10/2024- 02:00
End date 08/10/2024- 12:00
Lead CIN-NIC
Description

Our teams are investigating issues on multiple flows

Impact

Chapter IV Ask : Low

Chapter IV Consultation : Low

GMF (Sync) : Medium

 

Contact info

helpdesk.carenet@solidaris.be

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