IO 300 incident Solved Start date 06/11/2023- 09:47 End date 06/11/2023- 12:26 Lead CIN-NIC Description Storingen / Perturbations Impact Tarification : Low Contact info helpdesk.carenet@solidaris.be
MyCareNet incident Solved Start date 06/11/2023- 09:20 End date 06/11/2023- 11:40 Lead CIN-NIC Description Team is investigation performance issues on some services Impact Chapter IV Ask : LowChapter IV Consultation : LowTarification : Low Contact info support@intermut.be
IO 100 incident Solved Start date 01/11/2023- 17:08 End date 02/11/2023- 06:36 Lead CIN-NIC Description Incident on November 1 and 2: High response times and timeouts Impact Chapter IV Ask : MediumTarification : Medium Contact info mycarenetservices.gezo.ict@cm.be
Issue impacting Vitalink services Solved Start date 26/10/2023- 08:51 End date 26/10/2023- 10:06 Lead Vitalink Description There is an incident affecting the service(s) Vitalink. We understand the importance of this service(s) to your business. Please see below for more information. The external supplier linked to this incident is wholly committed to a swift and efficient resolution. Impact Incident overview Vitalink informs that decryption or the gateway are disrupted. Update: according to initial analyses, it appears to be a DNS (internet name resolution) problem that is the cause. Estimated resolution time Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates. The external supplier linked to this possible cause has been warned and is looking for a solution. Recommended course of action(s): There are no recommended actions.
Network issues Solved Start date 23/10/2023- 14:21 End date 23/10/2023- 14:48 Lead Smals Description Issue impacting network. A server was isolated by BelNet thinking it was under a deny of service (DDOS) attack. The DDOS protections detected a false positive; the server was no longer able to communicate with other servers and services because it had been put into isolation. Following the various DDOS attacks in recent weeks, the protections have been set to a higher level of awareness. They have now been reset to a normal level. Impact Impacts are observed on eHealth services, MyCareNet, and Recip-e services, affecting general practitioners, pharmacists, and hospitals. Particular impacts are discernible within E2EE (ETK Depot, KGSS), MyCareNet (Tarification, Insurability), and Recip-e (Prescriber, Executor). All external or dependant stakeholders (like the Vlaamse Sociale Bescherming network), software providers and external service providers reliant on these services are similarly affected. Contact info
Issues Pharmaflux Solved Start date 23/10/2023- 12:50 End date 23/10/2023- 13:23 Lead APB Description Connexion to PharmaFlux servers Lost Impact consultation DPP Enregistrement du BVAC Enregistrement des Vaccins
Issues with Itsme Solved Start date 20/10/2023- 09:15 End date 20/10/2023- 11:10 Lead Itsme Description Update: the service has been restored. There are currently issues with Itsme. Impact End users may receive an error when trying to connect. More info and updates: https://itsme.statuspage.io/
IO 300 incident Solved Start date 19/10/2023- 10:45 End date 19/10/2023- 11:21 Lead CIN-NIC Description Ernstige storingen / Perturbations sérieuses Impact Chapter IV Ask : Medium Chapter IV Consultation : Medium GMF (Sync) : High (unavailable) Tarification : High (unavailable) Contact info helpdesk.carenet@solidaris.be 02/515 17 00
MyCareNet incident Solved Start date 17/10/2023- 10:00 End date 17/10/2023- 11:17 Lead CIN-NIC Description Our team is investigation some performance issues Impact Chapter IV Ask : Low Chapter IV Consultation : Low Contact info support@intermut.be
MyCareNet incident Solved Start date 16/10/2023- 10:05 End date 16/10/2023- 11:12 Lead CIN-NIC Description Our team is investigation some performance issues Impact Chapter IV Ask : MediumChapter IV Consultation : Medium Contact info support@intermut.be