MyCareNet - Bereikbaarheid MyCareNet platform Solved Start date 28/07/2023- 09:00 End date 28/07/2023- 09:20 Lead CIN-NIC Description Deze ochtend van kort voor 9u tot ongeveer 9u20 werd er een sterk verlies van performantie op de extranetconnectie vastgesteld tussen ons platform MyCareNet en en dit van eHealth. Deze vertraging had een bottleneck tot gevolg welke resulteerde in een grote vermindering in bereikbaarheid van het platform. Rootcause van deze is nog niet gevonden en wordt verder onderzocht door de technische teams van MyCareNet en eHealth. (meer...) Impact Reactie platform sterk vertraagd voor de Sync stromen. La plateforme de réponse est fortement retardée pour les flux Sync. Contact info support@intermut.be
IO 100 incident Solved Start date 20/07/2023- 07:37 End date 20/07/2023- 08:20 Lead CIN-NIC Description Chpater IV temporarily unavailable for new requests Impact Chapter IV Ask : High (unavailable) Contact info mycarenet.gezo.ict@cm.be
IO 300 incident Solved Start date 19/07/2023- 13:00 End date 25/07/2023- 16:00 Lead CIN-NIC Description Nous rencontrons actuellement des problèmes avec des demandes d’assurabilité asynchrones (MDA). Notre équipe informatique tente de résoudre la situation dans les meilleurs délais. Impact Member Data : Medium Contact info helpdesk.carenet@solidaris.be
Timestamping errors on MyCareNet services Solved Start date 19/07/2023- 12:30 End date 24/07/2023- 14:08 Lead eHealth Description Following a certificate change, there have been an increase of timestamping errors on the MyCareNet services. 24/07 14:08: a rollback has been executed to solve the issue. Impact Users will receive an error code -1 indicating that the timestamp in the response is not valid. Our teams are looking into it.
IO 900 incident Solved Start date 17/07/2023- 12:02 End date 17/07/2023- 12:28 Lead CIN-NIC Description Small disruption of the Network services impacting the Production environment. Impact Chapter IV Consultation : LowGMF (Sync) : LowTarification : MediumInvoicing (Async) : LowAdmission Management (Async) : LowGMF (Async) : LowInsurability Legacy (Async) : LowMedAdmin (Async) : Low Contact info 900-carenet-mycarenet@hr-rail.be
IO 300 incident Solved Start date 13/07/2023- 10:00 End date 19/07/2023- 13:00 Lead CIN-NIC Description Nous rencontrons actuellement des problèmes avec des demandes d’assurabilité asynchrones (MDA). Les demandes d’assurabilité synchrones ne sont pas impactées. Notre équipe informatique tente de résoudre la situation dans les meilleurs délais. Impact Member Data : Medium Contact info helpdesk.carenet@solidaris.be
The services of the CBSS are currently unavailable Solved Start date 10/07/2023- 13:12 End date 10/07/2023- 13:30 Lead BCSS-KSZ Description There are currently issues impacting the CBSS services. Impact The impacts on users of eHealth services are as follows Access to the following applications is not possible: ConsultRN Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS Orgadon Tardis eCare Qermid MyHealth: it is no longer possible to check 'parental' access for users with children CareLink (care relationship) mediprima consult back2work The impacts on users of eHealth services are as follows The list of the employers will not be available The list of the prevention services will not be available
IO 900 incident Solved Start date 03/07/2023- 08:01 End date 03/07/2023- 08:45 Lead CIN-NIC Description Network disruption impacting its performance and the stability required fo some transactions Impact GMF (Sync) : MediumTarification : Medium Contact info 900-carenet-mycarenet@hr-rail.be
IO 500 incident Solved Start date 03/07/2023- 07:17 End date 03/07/2023- 08:15 Lead CIN-NIC Description Tarification Service: too much send errors for flows 2xx and 5xx Impact Tarification : Medium Contact info Olivier Balencour 0475 77 69 00
IO 200 incident Solved Start date 03/07/2023- 07:17 End date 03/07/2023- 08:15 Lead CIN-NIC Description Tarification Service: too much send errors for flows 2xx and 5xx Impact Tarification : Medium Contact info Olivier Balencour 0475 77 69 00