Incidenten

Following issues with a HUB partner, there are issues with the Vitalink SOAP services.

Our teams are investigating the issues.

Physicians might receive errors while using the Vitalink services.

Very high response times chapter IV causing unavailability (fallback for consultation)

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Some encryption servers had high RAM usage.

Chapter IV Ask : Medium

support@intermut.be

Incident with authentication of back-office call for tarification

Tarification : Medium

Impact op bereikbaarheid van het platform. Deze geeft hinder voor alle aanvragen richting het platform, inclusief Therapeutische Relaties, Mult-emediatt, eAttest, GMD.

Impact sur l'accessibilité de la plateforme. Cela entrave toutes les demandes vers la plateforme, y compris les relations thérapeutiques, Mult-emediatt, eAttest, GMD.

support@intermut.be

Problems with the communication to external parties

Chapter IV Ask : High (unavailable)

GMD : High (unavailable)

Tarification : High (unavailable)

Member Data : Low : This service is protected by redundancy so impact for end users is reduced.

paul.vandoorslaer@cm.be

High response times causing time-outs

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

mycarenetservices.gezo.ict@cm.be

Incident in Production

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

We are having network pertubations.

Tarification : High (unavailable)

900mycarenet@hr-rail.be

Unavailability of platform - Investigation and resolution started

We advise you until resolution of incident to use the Emergency procedures discribed on this website.

More technical detail for PP's.

• Mainly the fluxes using Nippin V1 are impacted (INS, TARIF, GMD, CHIV,...).
• Also impact Therapheutic Link consultation, etc...
• Fluxes using Nippin V2 (eAttest, MDA) are more stable.

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

support@intermut.be