Incidenten

Update: the issues have been stabilized. However, there are still risks.

There are currently network issues on our partner side impacting the eHealth services.

There have been DNS-attacks (presumely) causing disturbances on the network.

Users may experience issues with the eHealth services

Interruption of all flows due to infrastructure failure

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Interruption of all flows due to infrastructure failure

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Perturbations sérieuses service Tarification et ChapitreIV

Tarification : High (unavailable)

Chapter IV Consultation : High (unavailable)

02/515.17.00 Helpdesk.Carenet@solidaris.be

Unavailability GMF service: Issue GMF back-office with connection to underlying database

GMF (Sync) : High (unavailable)

Member Data : Low

Disruption of all asynchronous services

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Deze ochtend van kort voor 9u tot ongeveer 9u20 werd er een sterk verlies van performantie op de extranetconnectie vastgesteld tussen ons platform MyCareNet en en dit van eHealth. Deze vertraging had een bottleneck tot gevolg welke resulteerde in een grote vermindering in bereikbaarheid van het platform. Rootcause van deze is nog niet gevonden en wordt verder onderzocht door de technische teams van MyCareNet en eHealth. 

(meer...)

Reactie platform sterk vertraagd voor de Sync stromen.

La plateforme de réponse est fortement retardée pour les flux Sync.

support@intermut.be

Chpater IV temporarily unavailable for new requests

Chapter IV Ask : High (unavailable)

mycarenet.gezo.ict@cm.be

Nous rencontrons actuellement des problèmes avec des demandes d’assurabilité asynchrones (MDA). Notre équipe informatique tente de résoudre la situation dans les meilleurs délais.

Member Data : Medium

helpdesk.carenet@solidaris.be

Following a certificate change, there have been an increase of timestamping errors on the MyCareNet services.

24/07 14:08: a rollback has been executed to solve the issue.

Users will receive an error code -1 indicating that the timestamp in the response is not valid.

Our teams are looking into it.