Incidenten

Impact mainly on TherLink, Recip-e Executor, Attribute Authority and MetaHub services, caused by the MyCareNet incident.

UPDATE: issues have been solved since 15:32

Users might encounter some errors while using these services.

We are experiencing disruptions on the MyCareNet services since 13h50. Investigation is ongoing and we are working on a solution.

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : Low

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : Low

High response times and time-outs

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

IO 300 disruption : We are experiencing major disruptions at IO 300 between 10:50 and 11:30.

Sector(s) using the impacted service(s) :

• ambulance-service
• bandagist
• chiropodist
• dentist
• dietician
• guard-post
• hospital
• laboratory
• logopedist
• medical-house
• mental-home
• midwife
• nurse
• optician
• orthopedist
• pharmacist
• physician
• physiotherapist
• retirement

helpdesk.carenet@socmut.be

Possibility of intermittent high response times/time-outs (one of the hardware nodes of our storage system failed)

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

High response times and time-outs

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Ealier this morning: High response times and time-outs on synchronous MyCarenet requests

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Update: the issues have been solved since 11:12.

There are currently issues with eHealthBox Consultation and Publication. Our teams are working on it. 

Users may experience issues with eHealthBox Consultation and Publication. 

Earlier this morning: Middleware instances for synchronous trafic down

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

There is a problem with our database. We are working on a solution.

Chapter IV Ask : High (unavailable)