Wij gebruiken cookies op deze site om de gebruikerservaring te verbeteren.

Meer weten Ik ga akkoord

Incidenten

IO 300 incident Solved

Start date 04/10/2023- 14:13
End date 04/10/2023- 14:40
Lead CIN-NIC
Description

Storingen/Perturbations

Impact

Chapter IV Ask : Medium

eAttest : Medium

Insurability Generic : Medium

Tarification : Medium

Contact info
helpdesk.carenet@solidaris.be 02/515 17 00

MyCareNet Incident Solved

Start date 03/10/2023- 10:00
End date 03/10/2023- 12:00
Lead CIN-NIC
Description

Our team is investigating some instability on CHIV

Impact

Chapter IV Ask : Low

Contact info

support@intermut.be

MyCareNet Incident Solved

Start date 02/10/2023- 10:00
End date 02/10/2023- 11:30
Lead CIN-NIC
Description

Our team is investigating some instability on CHIV

Impact

Chapter IV Ask : Medium

Contact info

support@intermut.be

IO 300 incident - UPDATE 15:00 Solved

Start date 28/09/2023- 08:55
End date 28/09/2023- 15:12
Lead CIN-NIC
Description

Ernstige storingen / Perturbations sérieuses

P1 incident ongoing wegens onderbroken connectiviteit van de back-end van de ziekenfonds FMSB (306) en NRB.  De impact van incident beperkt zich tot de aanvragen voor de leden van deze twee ziekenfondsen. De belangrijkste fluxen zoals MDA, eAttest en verzekerbaarheid worden waar nodig ondersteund door onze noodoplossing FBIO. Hierdoor ondervinden deze laatste geen impact.

(meer...)

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

 

Contact info

helpdesk.carenet@solidaris.be

Issues with SAM v2 Solved

Start date 26/09/2023- 14:40
End date 26/09/2023- 16:49
Lead Smals
Description

At present, there are disruptions affecting the SAM v2 service.

Business impact: Low.

Impact

Possible impact on the following services:

  • Chapter IV,
  • CIVARS,
  • SAM v2,
  • Dics.

Update:

Incident is resolved. 

 

 

IO 100 incident Solved

Start date 20/09/2023- 09:43
End date 20/09/2023- 10:47
Lead CIN-NIC
Description

Isssus with eAttest & consulttarif

Impact

eAttest : Low

Tarification : Low

 

Contact info

Mycarenet.gezo.ict@cm.be

IO 100 incident Solved

Start date 15/09/2023- 14:43
End date 15/09/2023- 15:05
Lead CIN-NIC
Description

Timeouts - high response times

Impact

eAttest : Medium

Tarification : High (unavailable)

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

MyCareNet incident Solved

Start date 29/08/2023- 13:10
End date 29/08/2023- 13:20
Lead CIN-NIC
Description

Investigation is ongoing, our teams our working hard to fix the issues as soon as possible

Impact

GMF (Sync) : Medium

Tarification : Medium

Contact info
support@intermut.be

MyCareNet - Bereikbaarheid MyCareNet platform Solved

Start date 23/08/2023- 16:40
End date 23/08/2023- 17:00
Lead CIN-NIC
Description

Ons platform (Nippin v1, Nippin v2 en TL) was gisteren gedurende dit incident moeilijk bereikbaar. De gemiddelde verwerkingstijden liepen sterk op waardoor de wachtrijen aan te verwerken transacties sterk opliepen, time-outs konden voorvallen etc… Deze impact werd vastgesteld voor al onze Sync Fluxen. Verder zoekwerk is opgestart om de oorzaak van dit euvel te kunnen vaststellen. Onze excuses voor het ongemak.

(meer...)

Impact

x

Contact info

support@intermut.be

IO 600 incident Solved

Start date 23/08/2023- 14:21
End date 23/08/2023- 16:55
Lead CIN-NIC
Description

Nous connaissons actuellement une interruption des flux synchrones (hors FBIO)

Impact

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@caami-hziv.fgov.be
back2top