MyCareNet incident Solved Start date 05/06/2024- 11:10 End date 05/06/2024- 11:36 Lead CIN-NIC Description Our teams are investigating issues for MDA and eAttest Impact eAttest : MediumMember Data : Medium Contact info support@intermut.be
MyCareNet incident Solved Start date 31/05/2024- 06:00 End date 31/05/2024- 15:50 Lead CIN-NIC Description 31/05 - 13h42 The cause was found and the necessary partners were contacted to fix this, a resolution should be released to solve the issue around 2pm There are currently issues with CHIV caused by timestamp (IO200, IO400, IO500 & IO600) Impact Chapter IV Ask : Medium Contact info support@intermut.be
Issues with Itsme Solved Start date 27/05/2024- 10:00 End date 27/05/2024- 11:15 Lead BOSA Description There are currently issues with Itsme. It is however possible to connect with eID or token. Impact Users trying to connect through Itsme may receive an error.
IO 100 incident Solved Start date 22/05/2024- 06:30 End date 29/05/2024- 13:45 Lead CIN-NIC Description Monday, May 27 14h30 : A solution to the issue was found and will be implemented today Hypercare will take place until tomorrow morning to verify it is indeed resolved Monday, May 22 Intermittent high error rates Impact Chapter IV Ask : Medium GMF (Sync) : Medium Tarification : Medium Invoicing (Async) : Low Admission Management (Async) : Low GMF (Async) : Low Insurability Legacy (Async) : Low MedAdmin (Async) : Low Medical House Subscription : Medium eAgreement : Medium Contact info mycarenet@cm.be
Issues with the FAS services Solved Start date 21/05/2024- 11:23 End date 21/05/2024- 12:00 Lead BOSA Description There are currently disturbances with the FAS services, impacting the access to the web applications. Our teams are investigating the issue. Issues have been solved from 12:00. Impact Use of the FAS services, including eID and ItsMe, may result in an error. Connexion on web applications is therefore impacted.
Issues impacting MetaHub services Solved Start date 17/05/2024- 12:36 End date 17/05/2024- 15:18 Lead Smals Description Issues during an openshift intervention have led to issues impacting the MetaHub services. Disturbances ended from 15:18. Impact Impact on the MetaHub services for several partners (including CoZo).
MyCareNet incident Solved Start date 17/05/2024- 10:55 End date 17/05/2024- 11:30 Lead CIN-NIC Description De betrokkenen partners trachten zo snel als mogelijk het euvel te verhelpen, impact blijft beperkt. Les partenaires concernés s'efforcent de remédier à cette situation dans les plus brefs délais, l'impact reste limité. Impact Member Data : Low Chapter IV Ask : Low Insurability Generic : Low Contact info support@intermut.be
Impact Low on eTar, GMD, eAgreement, eAttest for the members of IO300 Solved Start date 07/05/2024- 16:20 End date 07/05/2024- 21:05 Lead CIN-NIC Description Members of IO300 will have some difficulties using these applications: eTar, GMD, CHIV Ask, eAttest, and eAgreement. Impact eTar : low GMD : low eAttest : low CHIV Ask : low eAgreement : low Contact info Support@intermut.be
Issues with the FAS service Solved Start date 30/04/2024- 21:00 End date 30/04/2024- 21:40 Lead BOSA Description There are currently issues with the FAS service. Access to applications might return error messages. Our teams are investigating the issue. UPDATE: incident has been confirmed as resolved from 21:40 Impact There might be errors when trying to connect on the healthcare applications and services.
MyCareNet incident Solved Start date 22/04/2024- 09:28 End date 22/04/2024- 09:54 Lead CIN-NIC Description Investigation ongoing about performance issues, some delays are possible Impact eAttest : Low Member Data : Low Contact info support@intermut.be