IO 100 incident Solved Start date 19/07/2024- 00:00 End date 19/07/2024- 10:45 Lead CIN-NIC Description High response times due to validation issues Impact Tarification : Low Contact info mycarenet@cm.be
IO 500 incident Solved Start date 04/07/2024- 12:50 End date 04/07/2024- 13:30 Lead CIN-NIC Description Incident Impact Chapter IV Ask : LowChapter IV Consultation : LoweAttest : LowInsurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : LowGMF (Sync) : High (unavailable)Tarification : LowInvoicing (Async) : LowAdmission Management (Async) : LowGMF (Async) : LowInsurability Legacy (Async) : LowMedAdmin (Async) : LowMember Data : LowMedical House Subscription : LoweAgreement : Low Contact info Mycarenet@mloz.be
IO 200 incident Solved Start date 04/07/2024- 12:50 End date 04/07/2024- 13:30 Lead CIN-NIC Description Incident Impact Chapter IV Ask : LowChapter IV Consultation : LoweAttest : LowInsurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : LowGMF (Sync) : High (unavailable)Tarification : LowInvoicing (Async) : LowAdmission Management (Async) : LowGMF (Async) : LowInsurability Legacy (Async) : LowMedAdmin (Async) : LowMember Data : LowMedical House Subscription : LoweAgreement : Low Contact info mycarenet@mloz.be
IO 400 incident Solved Start date 04/07/2024- 12:50 End date 04/07/2024- 13:30 Lead CIN-NIC Description Incident Impact Chapter IV Ask : Low Chapter IV Consultation : Low eAttest : Low Insurability Generic : Low Insurability Pharmacist : Low Insurability Legacy (Sync) : Low GMF (Sync) : High (unavailable) Tarification : Low Invoicing (Async) : Low Admission Management (Async) : Low GMF (Async) : Low Insurability Legacy (Async) : Low MedAdmin (Async) : Low Member Data : Low Medical House Subscription : Low eAgreement : Low Contact info Mycarenet@mloz.be
IO 200, 400 & 500 incident Solved Start date 28/06/2024- 17:30 End date 08/07/2024- 17:30 Lead CIN-NIC Description Monday, July 8 17h30 : Changes to the Global Medical File will now be made as normal again, changes will not be visible and consultable until the following day (for the time being) 13h30 : When changing the GMF info, the change is not always saved. The rootcause has been found and will be solved shortly. We will give an update as soon as more info is available Teams are investigating issues when GMF's are modified, the consult afterwards seems to not be correct. Impact for IO's 200, 400 & 500 Impact GMF (Sync) : Low Contact info mycarenet@mloz.be
IO 600 incident Solved Start date 28/06/2024- 12:50 End date 28/06/2024- 15:23 Lead CIN-NIC Description Update 15h23 : The situation is now back to normal for all services, we apologize for any inconveniences you may have encountered Update 14h : Most fluxes are back to normal, still some impacts on Tarification An incident is ongoing on approximately all fluxes for IO600, teams are investigating and trying to solve this as soon as possible to avoid impact for members Impact Chapter IV Ask : High (unavailable) Chapter IV Consultation : Low eAttest : Low Insurability Generic : High (unavailable) Insurability Pharmacist : High (unavailable) Insurability Legacy (Sync) : High (unavailable) GMF (Sync) : High (unavailable) Tarification : High (unavailable) Invoicing (Async) : High (unavailable) Admission Management (Async) : High (unavailable) GMF (Async) : High (unavailable) Insurability Legacy (Async) : High (unavailable) MedAdmin (Async) : High (unavailable) Member Data : Low Medical House Subscription : High (unavailable) eAgreement : Low Contact info helpdesk.carenet@caami-hziv.fgov.be
IO 300 incident Solved Start date 21/06/2024- 07:38 End date 21/06/2024- 11:10 Lead CIN-NIC Description UPDATE 10:30 : Adjusted impacts We are encountering issues with our DB2 system that impact many of our apps Impact Chapter IV Ask : Low GMF (Sync) : High (unavailable) Tarification : Medium Contact info soufiane.benhadou@solidaris.be
Issues with the National Register Solved Start date 14/06/2024- 10:46 End date 14/06/2024- 12:10 Lead RN Description There are currently disturbances with the National Register service. More info on the CBSS status site Issues have been solved from 12:10. Impact The impacts on users of eHealth services are as follows ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: there is a failure when verifying 'parental' access for users with children CareLink (care relationship)
IO 100 incident Solved Start date 14/06/2024- 10:24 End date 14/06/2024- 12:16 Lead CIN-NIC Description Resolved 12h16 : The incident has been resolved, and services should return to normal. Update 12h : The cause of the issue was found. We are currently in the process of restoring the service 10h23 : Issues with consult & notification of GMD Impact Chapter IV Ask : Low Chapter IV Consultation : Low eAttest : Medium GMF (Sync) : Medium Tarification : Low Admission Management (Async) : Low GMF (Async) : Low Contact info Mycarenet.gezo.ict@cm.be
IO 300 incident Solved Start date 06/06/2024- 07:15 End date 06/06/2024- 11:55 Lead CIN-NIC Description Due to problems in our datacenter, about 5% of requests are not answered for flow where there is no FBIO. Impact Chapter IV Ask : LowInsurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : LowGMF (Sync) : LowTarification : LowMedical House Subscription : Low Contact info helpdesk.carenet@solidaris.be