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Incidenten

Disturbances with the FAS services Solved

Start date 26/02/2023- 04:02
End date 26/02/2023- 10:50
Lead BOSA
Description

There are currently disturbances with the FAS services that can impact the login on various services and applications.

Our teams are investigating the issue.

Impact

Users may receive errors when trying to connect using the eID, Itsme or other authentication means.


IO 300 incident Solved

Start date 23/02/2023- 10:25
End date 23/02/2023- 16:00
Lead CIN-NIC
Description

There is an ongoing incident affecting the services of Socialist Mutual Insurance members.  The noticeable impact of this is a possible slower response of services below to failure.  This impact is not constant but rather in periods since +/- 10:20 this morning. Our teams are working to resolve the issue.

Impact

Chapter IV Ask : Low

GMF (Sync) : Low

Tarification : Low

Medical House Subscription : Low

Member Data : Low

 

Contact info

Helpdesk MyCareNet 02/515.17.00


IO 100 incident Solved

Start date 21/02/2023- 14:05
End date 21/02/2023- 14:14
Lead CIN-NIC
Description

Our services are unavailable (except when fallback mechanism is present)

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

 

Contact info

mycarenetservices.gezo.ict@cm.be


IO 500 incident Solved

Start date 21/02/2023- 10:50
End date 21/02/2023- 11:33
Lead CIN-NIC
Description

Infrastructure incident

Impact

GMF (Sync) : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenent@mloz.be

IO 200 incident Solved

Start date 21/02/2023- 10:50
End date 21/02/2023- 11:33
Lead CIN-NIC
Description

Infrastructure incident

Impact

GMF (Sync) : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenet@mloz.be

IO 500 incident Solved

Start date 21/02/2023- 08:15
End date 21/02/2023- 10:20
Lead CIN-NIC
Description

Infrastructure incident

Impact

GMF (Sync) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
Mycarenet@mloz.be

IO 200 incident Solved

Start date 21/02/2023- 08:15
End date 21/02/2023- 10:20
Lead CIN-NIC
Description

Infrastructure incident

Impact

GMF (Sync) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@mloz.be

IO 300 incident Solved

Start date 20/02/2023- 10:57
End date 20/02/2023- 11:42
Lead CIN-NIC
Description

INSURABILITY

Impact

Insurability Generic : Medium

 

Contact info

helpdesk.carenet@solidaris.be


Issues with eBirth notification and medical form Solved

Start date 19/02/2023- 12:00
End date 20/02/2023- 08:46
Lead BOSA
Description

There are currently issues with eBirth notification and medical form. Our partner is working on a solution.

Impact

Users may experience issues with eBirth.

Contact info

FSB@bosa.fgov.be


Issues to log in (FAS service) Solved

Start date 15/02/2023- 11:31
End date 15/02/2023- 14:59
Lead BOSA
Description

There are currently issues with the FAS service with impact when trying to log in on the web applications of eHealth.

Our teams are investigating the issue.

Impact

Users may receive errors when trying to connect using the eID, Itsme or other authentication means.


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