IO 500 incident Solved Start date 18/07/2022- 08:15 End date 18/07/2022- 10:30 Lead CIN-NIC Description Slow response times - Time outs possible Impact GMF (Sync) : High (unavailable)Tarification : High (unavailable) Contact info mycarenet@mloz.be
IO 200 incident Solved Start date 18/07/2022- 08:15 End date 18/07/2022- 10:30 Lead CIN-NIC Description Slow response times - Time outs possible Impact GMF (Sync) : High (unavailable)Tarification : High (unavailable) Contact info carenet@unmn.be
IO 300 incident Solved Start date 04/07/2022- 13:50 End date 08/07/2022- 01:00 Lead CIN-NIC Description Babysitting env : Still impact on Tarification (20%) possible for members Solidaris (IO300) / eAttest Cancel Impact eAttest : LowTarification : Medium Contact info helpdesk.carenet@socmut.be
Issues with VAS services Solved Start date 04/07/2022- 10:26 End date 04/07/2022- 16:12 Lead Smals Description Issues impacting several VAS (value added services) healthcare applications, including: CIVICS Callcenter Corona Corona Tracing System - PCR Prescription validation Corona Vaccination Digitaal Platform WS DZV WS ECARE-ORTHOPRIDE ECARE-QERMID TUCO RCT SAA SADM SANAC VAS HFS VITALINK WS EMSR WS SDS eMOHM eWZCfin eZBO Impact Users might receive errors when using the services. UPDATE 11:47: most issues have been solved except for the following services: Digitaal Platform WS eMOHM eWZCfin eZBO All issues have been solved on 16:12
Disturbances with Attribute Authority Solved Start date 04/07/2022- 09:30 End date 04/07/2022- 13:40 Lead eHealth Description Since 9:30 and following an incident by a partner, there are disturbances and possible time-outs impacting attribute authority. Therefore, the services requiring a verification of the therapeutic relation might be impacted (mainly Recip-e Executor). UPDATE 11:30: there are still possible disturbances depending on the resolution of the issue on our partner side. Issues have been completely solved from 13:40. Impact Users might get time-out while calling services using therapeutic link, such as Recip-e Executor. Services are not down, but slowned down.
IO 300 incident Solved Start date 04/07/2022- 08:30 End date 04/07/2022- 13:40 Lead CIN-NIC Description Long processing time or time-outs possible Impact GMF (Sync) : MediumTarification : High (unavailable) Contact info helpdesk.carenet@socmut.be
Zetes certificates issues Solved Start date 04/07/2022- 08:30 End date 04/07/2022- 10:00 Lead eHealth Description Following the Zetes CA update, there have been issues between 8:30 and 10:00 impacting the use of eHealth certificates delivered by Zetes. Impact Users may have received errors when trying to request a new eHealth certificate or when starting a session with their software.
IO 100 incident Solved Start date 03/07/2022- 15:52 End date 03/07/2022- 17:28 Lead CIN-NIC Description Consult tariff temporarily down due to maintenance exercise Impact Tarification : High (unavailable) Contact info mycarenet@cm.be
IO 100 incident Solved Start date 26/06/2022- 14:00 End date 26/06/2022- 17:15 Lead CIN-NIC Description Half consult tariff requests in error Impact Tarification : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 23/06/2022- 17:45 End date 23/06/2022- 19:15 Lead CIN-NIC Description Unavailabilty/high response times consult tariff Impact Tarification : High (unavailable) Contact info mycarenet@cm.be