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Incidenten

IO 100 incident Solved

Start date 08/05/2022- 12:30
End date 08/05/2022- 15:52
Lead CIN-NIC
Description

Synchronous services unavailable: Database migration taking more time than planned

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 05/05/2022- 06:00
End date 05/05/2022- 10:45
Lead CIN-NIC
Description

Technically wrong answer chapter IV ask after release

Impact

Chapter IV Ask : High (unavailable)

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 04/05/2022- 10:24
End date 04/05/2022- 15:47
Lead CIN-NIC
Description

High response times for e-Attest

Impact

eAttest : Medium

Contact info
mycarenet@cm.be

IO 600 incident Solved

Start date 28/04/2022- 16:15
End date 28/04/2022- 16:45
Lead CIN-NIC
Description

Technical issue. Some services highly disturbed

Impact

Chapter IV Ask : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

IO 300 incident Solved

Start date 19/04/2022- 08:40
End date 19/04/2022- 09:45
Lead CIN-NIC
Description

storingen / Perturbations

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
02/515.17.00 Helpdesk.Carenet@mutsoc.be

Trouble logging in via CSAM (eID, Itsme...)? Clear your cache and cookies to solve the issue Solved

Start date 12/04/2022- 23:00
End date 13/04/2022- 16:20
Lead BOSA
Description

Update: this incident has been solved. Users may have to reconnect and may be asked once to choose their preference language.

There are currently issues with CSAM due to an intervention on 12/04. Do you experience issues logging in ? Try the following solution:

1. Clear your cache and cookies

2. Restart your browser after having cleared your cache

3. Still unable to log in? Use the incognito modus of your browser

 

 

Impact

Users may receive a blank page when trying to log in via CSAM (eID, Itsme...).

IO 600 incident Solved

Start date 07/04/2022- 23:40
End date 08/04/2022- 10:00
Lead CIN-NIC
Description

Several fluxes impacted, Duurtijd transactie verhoogt of falingen mogelijk

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Low

Contact info
helpdesk.carenet@caami-hziv.be

IO 100 incident Solved

Start date 01/04/2022- 14:50
End date 02/04/2022- 05:25
Lead CIN-NIC
Description

Intermittent high error rate and response times (impact low to medium)

Impact

Chapter IV Ask : Low

GMF (Sync) : Low

Tarification : Low

Medical House Subscription : Low

Member Data : Low

Contact info
mycarenet@cm.be

Issues with Vitalink services Solved

Start date 01/04/2022- 09:30
End date 01/04/2022- 10:20
Lead Smals
Description

There are currently disturbances with the Vitalink services.

Our teams are working on it.

Issues have been solved from 10:20.

Impact

Users might receive 504 Gateway errors when calling the Vitalink services.

IO 100 incident Solved

Start date 29/03/2022- 09:50
End date 29/03/2022- 11:00
Lead CIN-NIC
Description

High response times

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be
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