Incidenten

Between 11H50 and 12H25, one node encountered network issues.

FarmaFlux recently encounters an increasing number of network-related issues causing business applications -and associated database connections- to stop responding.  So called dropped packets on the network level is detected in this series of incidents.  Root cause not yet defined at date.  

Low: GFD-DPP Consultation was not possible in a few cases.

marc.buckens@apb.be

Portaal MyCareNet voor Raadpleging Verzekerbaarheid en Tarificatie https://prod.mycarenet.be niet mogelijk. Aanmelden en werken via software niet geimpacteerd. - Portail MyCareNet pour la consultation sur l'assurabilité et la tarification https://prod.mycarenet.be pas possible. Les logiciels d'inscription et de travail ne sont pas affectés.

Incident ongoing due to previously announced maintenance. Impact isn't 100% anymore but slower transactions, time-outs, errors are possible : A DB intervention to complete our upgrade to Oracle 19c will take place. The services listed below, as well as the therapeutic link services, will be unavailable during the operation.

Between 10H50 and 13H45, several server nodes encountered network issues.

FarmaFlux recently encounters an increasing number of network-related issues causing business applications -and associated database connections- to stop responding.

The GFD-DPP Consultation re-established operation 11H30.  During noon period, all servers where restared and normal operation continued.

Low: GFD-DPP Consultation was not possible in a few cases.

marc.buckens@apb.be

Very high response times

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Between 15H35 and 16H15, 3 out of 6 server nodes encountered network issues.

FarmaFlux recently encounters an increasing number of network-related issues causing business applications -and associated database connections- to stop responding.

Low: GFD-DPP Consultation was not possible in a few cases.

There are currently disturbances impacting the access to web applications using the eHealth access.

Users might not have the possibility to choice their profil or the organisation for which they want to log on.

Our teams are working on solving this issue.

Since this morning high response times/time-outs since every 15 minutes for about a minute

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Yesterday evening: unavailability of some of our services due to problems during network intervention

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

There are currently disturbances with the mailboxes used by the eHealth support teams (support@ehealth.fgov.be etc.)

For urgent matters, we advise you to call the contact center eHealth : +32 2 788 51 55

There is no impact on the availability of the eHealth services.

You might receive a message confirming a delay in the handling of the mail or the unavailability of the mailbox. 

The messages should handle as soon as the technical issue is resolved.