IO 600 incident Solved Start date 29/03/2022- 09:45 End date 29/03/2022- 10:45 Lead CIN-NIC Description / We are currently experiencing problems with our database. We are working on a solution. Impact Tarification : High (unavailable) Contact info helpdesk.carenet@hziv.be
Issues with eHealth access service Solved Start date 24/03/2022- 08:39 End date 24/03/2022- 08:54 Lead Smals Description Possible errors for a limited number of users (5%) trying to access web applications using the eHealth identification service to login. Impact Impact was limited to some users and web applications using the eHealth IDP (identity provider service to authenticate).
IO 100 incident Solved Start date 21/03/2022- 14:20 End date 21/03/2022- 15:30 Lead CIN-NIC Description Short interruptions and disturbances due to network issues Impact Chapter IV Ask : LowChapter IV Consultation : LoweAttest : LowInsurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : LowGMF (Sync) : LowTarification : LowMedical House Subscription : LowMember Data : Low Contact info mycarenet@cm.be
Issues with Recip-e and MyCareNet services for CareConnect users Solved Start date 21/03/2022- 09:00 End date 21/03/2022- 10:00 Lead eHealth Description Update: the issues have been solved. Issues with Recip-e and MyCareNet services for doctors using CareConnect. Our partner is working on a solution. Impact Doctors who use CareConnect may receive errors for Recip-e and MyCareNet services.
IO 100 incident Solved Start date 20/03/2022- 14:00 End date 20/03/2022- 20:15 Lead CIN-NIC Description Database migration taking more time than planned Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable)Member Data : Medium Contact info mycarenet@cm.be
IO 300 incident Solved Start date 15/03/2022- 16:20 End date 15/03/2022- 21:10 Lead CIN-NIC Description Performance impact on BackEnd of IO causing possible time-outs. Our FallBack IO is helping a hand in order to limit the impact. Impact Chapter IV Ask : MediumChapter IV Consultation : LowTarification : LowMember Data : Low Contact info helpdesk.carenet@socmut.be
IO 300 incident Solved Start date 11/03/2022- 09:20 End date 11/03/2022- 11:20 Lead CIN-NIC Description Ernstige storingen / Perturbations sérieuses Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable) Contact info 02/515.17.00 Helpdesk.Carenet@mutsoc.be
Issues with eHealth services Solved Start date 02/03/2022- 09:07 End date 02/03/2022- 10:34 Lead Smals Description Issues impacting several eHealth services. Our teams are working on a solution. The eHealth BCP has been activated. UPDATE: issues solved from 10:34. Impact The AttributeAuthority and ConsultRN services disturbances might cause errors for users when calling the eHealth services for authentification.
Disturbances with Recip-e executor Solved Start date 02/03/2022- 08:55 End date 02/03/2022- 10:34 Lead Recip-e Description Disturbances with Recip-e Executor. UPDATE: issues have been resolved between 9:43 and 9:57. Issues solved from 10:34. Impact Executor - listOpenPrescriptions Executor - markAsArchived Executor - getPrescriptionForExecutor
GFD-DPP Services not accessible Solved Start date 02/03/2022- 08:50 End date 02/03/2022- 09:50 Lead APB Description GFD-DPP Can not access eHealth AA servcies having an impact on GFD Consultation (getdata() and getdatatypes()) Impact GFD-DPP Can not access eHealth AA servcies having an impact on GFD Consultation (getdata() and getdatatypes()) Contact info Mail: marc.buckens@apb.be