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Incidenten

IO 100 incident Solved

Start date 18/10/2024- 10:18
End date 18/10/2024- 15:05
Lead CIN-NIC
Description

Backup procedures (FBIO) geactiveerd waardoor beperkte impact welke we zien op Tarificatie (beperkt) en MDA NoFacette wegens FBIO (Verzekerbaarheid via MemberData wordt wel weergegeven)

Impact

Tarification : Low

Member Data : Low

Contact info
support@intermut.be

IO200, 400 & 500 Incident Solved

Start date 15/10/2024- 09:46
End date 16/10/2024- 17:05
Lead CIN-NIC
Description

Naar aanleiding van een incident op het shared IT Platform van de neutrale, liberale en onafhankelijke mutualiteiten was het mogelijk dat er tragere responsetijden voor de eAgreement transactie kon ervaren worden tot eventuele falingen ervan. Ondertussen werd het incident verholpen en werkt het platform opnieuw naar behoren.

(meer...)

Impact

eAgreement : Medium

Contact info

Mycarenet@mloz.be

IO 300 incident Solved

Start date 08/10/2024- 02:00
End date 08/10/2024- 12:00
Lead CIN-NIC
Description

Our teams are investigating issues on multiple flows

Impact

Chapter IV Ask : Low

Chapter IV Consultation : Low

GMF (Sync) : Medium

 

Contact info

helpdesk.carenet@solidaris.be

Problem accessing RSB Services Solved

Start date 06/10/2024- 20:00
End date 07/10/2024- 09:20
Lead Abrumet
Description

RSB services were unavailable.

RSB services were restored around 9:20

It's still under investigation.

Impact

All RSB services were unavailable

Problem accessing RSW Services Solved

Start date 06/10/2024- 19:50
End date 07/10/2024- 09:20
Lead RSW
Description

RSW services currently unavailable.

Under investigation.

Impact

All RSW services are unavailable.

IO 100 incident Solved

Start date 03/10/2024- 14:47
End date 08/10/2024- 17:45
Lead CIN-NIC
Description

Answers were sent without site-id and are not fetchable. We stopped the processing of these messages while we solve the issue.

Impact

Insurability Legacy (Async) : High (unavailable)

Contact info
mycarenet@cm.be

IO 900 incident Solved

Start date 03/10/2024- 05:00
End date 03/10/2024- 10:00
Lead CIN-NIC
Description

Poor stability, with loss of availabity of our communication platform managing the synchronous flows from 5:00 till 10:00 am today. The communication services had to be restarted. The FBIO had to respond in place of our system.

Impact

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

MemberData : Low

Medical House Subscription : Medium

eAgreement : Medium

Contact info

900-carenet-mycarenet@hr-rail.be

IO 400 incident Solved

Start date 01/10/2024- 13:15
End date 01/10/2024- 16:00
Lead CIN-NIC
Description

CHIV ASK unavailable

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Contact info
MyCareNet@mloz.be

IO 600 incident Solved

Start date 01/10/2024- 12:52
End date 01/10/2024- 13:40
Lead CIN-NIC
Description

Our teams are investigation issues on multiple services

Impact

Chapter IV Consultation : Low

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Tarification : Low

Insurability Legacy (Async) : Medium

Contact info
helpdesk.carenet@caami-hziv.fgov.be

Disturbances impacting the eH2ebox service Solved

Start date 23/09/2024- 10:39
End date 23/09/2024- 12:15
Lead Smals
Description

Following issues with the eBox citizen service, disturbances are occuring on the eH2eBox service.

This issue was solved on 12:15.

Impact

Sending of messages from the eHealthBox to the eBox of a citizen may result in an error.

It is advised to retry later.

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